Reviews for Jack's in Warrior, AL
We went by last night for dinner it was about 20 minutes until closing time, we ordered two meals and an extra drink and an... extra fry, we were told we'd have to wait for the fries and burger meat to be cooked, which was fine so we pulled up and waited.The employee that brought our order out wasn't very friendly and acted annoyed that we were even there. Our fries were hot, butthe burgers were cold despite supposedly being freshly cooked. The employee taking our order and at the window also seemed a bitannoyed we were coming through so late. I understand that they probably want to go home, but if an establishment closes at 11pmthey should still be prepared to make orders until 11pm and clean after 11pm so that any customers that come before aren'ttreated as though they're an inconvenience because you've probably already gotten things cleaned up. Overall it was okay and thefood was okay. I wouldn't go back late night though just because of the service you'll receive. Read more
Beautiful new building, but employees just do not listen to you. You better ensure you check your order before you even move... your car in the drive-through (which then makes the employees mad at you because it makes their service times longer). Items aretypically missing or are wrong. In addition, I always order extra fry salt on the side, always. I tell them up front at theordering box I want extra fry salt on the side and I will pay whatever they want to charge me, but I want extra fry salt on theside, not fries with no salt, but fries with regular salt and a container of fry salt on the side. I place this same ordermultiple times a week. I never get fry salt. I check my order before I move my car, they get upset because I ask for whateverelse is wrong or missing in my order (which 4 out of 5 times is an additional item and my fry salt). It is beyond me why anestablishment is upset that I want what I paid for. I chose to utilize the drive-through. If they can't get the drive-throughprocess correct, that is an internal issue; it's not mine, and I should not bear the brunt of their adolescent actions. I can,and actually may now, as I write this review and actually realize how often this happens. This is a new location, closer to myhouse and has allowed me to avoid the traffic of The Exchange, so I have tried to patronize this location as much as I canbecause my husband prefers Jacks. I actually prefer Chick-fil-A, obviously, the fry salt of Jacks is the main attraction forme. There are some internal issues that really need to be addressed at this location. Perhaps it is time for District Managementto take some time and provide some support to this location to help them be successful. Jacks is a MUCH LOVED restaurant insouthern culture. Invest appropriately so this location will be around for many, many years to come. Read more
I love the new location. It is clean and well organized. Everyone is kind and ready to serve you. I have been very impressed by... the quality, flavor, and price of the food. Read more
Come on guys! Yall have got to do better than this! What has happened to this industry. I order 2 meals....nobody in line behind... me....and you make me pull over into a parking space and wait. Minutes later...still no one in line...while we wait!! I candefinitely understand why no one is in line!! Do Better!!! Read more
This place is extremely filthy. The seating area, bathrooms, and kitchen. They seem to be understaffed. Extremely slow! Avoid... this like the plague! Read more
Never been to a Jacks before. Figured to give it a try based on reviews. First the bathroom is dirty. Placed my order noticed... they are very unorganized inside and the kitchen area looks pretty dirty as well. Can see old grease on the cookers front and onthe other appliances, tea containers looked like something was growing on them. Ordered the Big Jack add bacon combo and asmall chocolate milkshake. The burger had crumbles of bacon that were very hard (old), burger was bland and the tomato andlettuce were discolored (not fresh). Thought cheese came on it by looking at the photo, guess I was mistaken. The milk shake notvery tasty and wouldn?t recommend. Definitely should have went somewhere else. Read more
I'm not sure what has happened to this Jack's. They have consistently lost attention to detail and have became rude upon the... numerous times I've asked them to correct the order at the drive through. Not just today but several times before. I've decidedto do this review because of the way the guy with the red hair at the window spoke to my family and I. He talked over me as Iwas gently asking for the food they left out and the sauces they left out. Then when he gave the food they left out there was noapology and he got smart and said what else do you want? I said, "only what I paid for ". The sauces he shoved back to me werenot even half full. It is just sad what service and kindness has become in this country. It is pathetic. When I travel overseasthe service and attention are fantastic. People want to be professionals. Our country is becoming 3rd world like. Jack's can dobetter than this. Read more
I pulled in they had a line wrapped around the building but nobody was inside I went inside did not get served for a very long... time so I decided to leave when I left the line had dissipated and I would have gotten served if I stayed in line. They weremore worried about clearing out there drive-through line then they cared about the people staying in the inside. I won't begoing back to this Jack's. I did speak with the manager the manager was nice and explain what was happening but there's noexcuse to let people stand in the lobby while you work your drive-thru. When I walked in the door I was the second person backand they served about 12 or 15 people while I stood inside and got no service Read more