Reviews for Pizza Hut in Waterloo, IA
Solid reliable pizza option, the wings are pretty good too
Driver never showed up i was standing outside waiting for him he told his boss there was no answer at the door. If that was the... case then why no call. I always tip really well. I'm done with pizza hut at this location Read more
There was barely any toppings and the pizza was borderline on being undercooked. Yet my bread sticks were one loaf not even cut,... extremely dark on top and barely done on the bottom. Read more
I was disappointed that I did not get the entire order delivered. While I did get the pizza and wings, I also ordered 2 bottles... of Pepsi, but only 1 was delivered. The driver asked if I wanted the 2nd one, I said yes and was told she would be right back.The driver never came back with the 2nd one so this warranted the lower rating in my view. Read more
My husband and I stopped for carry out before our volleyball game. I asked the cashier for specials and she said they had a big... box or some new edge pizza. It didn?t match what we wanted so I proceeded to order a large one topping and a medium two topping.The total came to nearly $30. I was shocked but the price is the price so we payed via card. I went out to my truck to wait andpulled up the specials online where I found large 3 tops were $10. I go in to get a price adjustment and the lady is likenothing I can do. So I tell her to cancel the order and rerun it. She goes in the back and says ?send me home?. She returnswith the manager who says I?ll get $2 back. Well that don?t make sense. So I say is it cheaper to get a large on special than amedium? She says yes. Well then GIVE ME THAT. The cashier is obviously annoyed so I try to apologize. ?I?m sorry this is so muchtrouble but I did ask for the specials?. This lady looks up in my eyes and said I gave you the specials I?m supposed to. Soeither management told her to only offer some specials or she?s a liar. The terrible customer service was comparable to none.Plus the sauce is bland. 0/10 Read more
These people argued with me about if my order was correct and couldn?t even read the receipt that clearly stated my order, then... after returning home, my order was incomplete so I had to drive back to the store for these dry as heck wings and fries thathave been sitting on a warmer for 30 minutes at that point and they didn?t even offer to remake my order that they messed up,not even an apology or refund. Very unprofessional place. Needs better management and training for employees. Read more
The worst service imaginable. I ordered my pizza at 6:50pm. When it was 8pm and it hadn't arrived I called to get an update. ... The woman apologized and said she would have it out to me shortly and it would be free. I agreed and waited. 9:20 pm rollsaround and my food had still not arrived. So I calmly called back and asked for another update. I gave the gentleman whoanswered my name and said I'd been waiting 2 hours, I just would like to know how much longer. He immediately went into defensemode and got snooty with me. "Yeah, well I'm short staffed, have 2 drivers as the thirds was in a accident due to the icy roadsand we have been slammed all day. Your order will go out with the next available driver." Then the call ended before I couldfinish saying thank you. I will never order from this place again if that's how they treat their customers. I never raised myvoice to him or blamed him in anyway. I simply asked for a delivery update. And he completed went off on me for no reason. Ihave worked customer service, and even at a Pizza Hut in the past and this is not how you treat people who spend their hardearned money on your product. I will be going back to Dominos and giving them my money because they at least respectme. ****Update: Pizza arrived cold and stale. It had to have been sitting out for those 2 hours on a counter or under a warmer.Not fresh at all. All I can say is if my money is not refunded I'm am going to be very upset and will call until they give itback. Such a waste of time and money - went ahead and ordered Domino's so I could have food at work for the night.**** Read more
If I'm rating in compare to the locations in Waterloo, this one is definitely the best fast food chain pizza. As in they've... always given my food fresh/hot and never messed up my order once. The worst that has happened was my pizza swam in grease oncebut let's be real, if you're ordering their pizza, you're at a moment in your week where you crave something bad for you lol Read more