Reviews for Thai Express Restaurant Waterloo in Waterloo, ON

Love this place. Fast efficient. Friendly in their own no nonsense way. Get the food perfect every time.

so bad i had to throw it out (this is the general thai ?beef?)

I got takeout at Thai Express (on King) on a weekday for dinner and thankfully it wasn?t too busy. I?ve been trying to a go a... few times but they were always closed, their hours are kind of weird so I hope they can update it on Google. My favourites fromhere are the Pad See Ew with beef ($14 after tax), that is what I got this time. As well as their Pad Thai and Basil Fried Rice.This location is the most consistent for me, their noodles are cooked well, their sauce isn?t too salty and their beef istender. I?ve tried the Pad See Ew from the Fairview location before and it was drenched in sauce and was way too salty. The dishI had today was very good. Their portion size is pretty big even though it looks small in the container, they really pack it.It usually takes me two meals to finish one container. The person that served me was very nice and they finished cooking myfood in less than 10 minutes. I stood there and waited, it?s always so fascinating how fast they are. This is just a side notebut I think that oftentimes there is a language and cultural barrier/difference that can come across as rude in Westernstandards, but many traditional Asian restaurants have waiters that just don?t talk too much to you because they don?t know howto. And at times their tone can seem rougher when they are translating from Chinese to English. I understand that Thai Expressis a chain so perhaps they should adapt more to Western standards, but I also hope that customers can keep this in mind and be alittle gentler before jumping to anger. At the same time I am not dismissing those people that had a negative experience, theowners may not know how to communicate their emotions properly when they are frustrated/ when it gets busy so that is somethingthey need to work on instead of taking it out on the customers. Overall, the food is good but there are definitely things towork on like their hours and customer service. Read more

Visiting from out of area ordered two meals takeout, at counter. ( location, Conestoga Mall). . One of which was vegetable... noodle soup. Cost was approximately $11.00 97% noodles/bean sprouts 2% broth 1% vegetables= one small mushroom , halved~ twopieces of halved broccoli florets~ few small sticks of carrot. ............................................ Read more

I usually get thai express in scarborough when i came to drop my sister off i went to get their beef basil fried rice to eat the... rice was very wet and the beef in the rice was not cooked enough and has a strange egg texture and taste to it ended up throwingmy food away but it could?ve been better. Read more

I went around 7pm and ordered a veggie fried rice, after waiting a bit the workers were yelling out an order, and no one seemed... to be claiming it. A lady came out of the kitchen area and started screaming at the people waiting, and then she looked at meand was saying that it was mine. She was clearly very mad but I was confused because she wasn't saying fried rice, but anentirely different order. I took the order anyways because she was literally screaming and I left feeling embarrassed for beingscreamed at in front of the other people waiting. When I got home I was very disappointed because it wasn't fried rice but a padsee ew instead (which has chicken, when I originally ordered a vegetarian meal), but I remember the girl in front of me in linehad ordered the pad see ew. This didn't really make sense since the girl before me had already gotten an order and left by timeI was taking what was seemingly her real order. So I assume the orders got messed up, and someone probably got my order after Ihad left. I think it's overall a very avoidable situation since if the lady working wasn't screaming at us it would have beenmuch easier to say something if wrong orders were being given out. The environment was so unwelcoming, and I'm disappointedbecause I really do like Thai express. Read more

Their chicken wings are the BEST I?ve ever had in Canada. I?ve become addicted to it, haha

This is the best location in all of Guelph and the region. They do Thai food right. The staff are friendly, they remember their... customers and their orders. They make note if you have food allergies such as celiac/gluten and will advise if a dish containsgluten... the staff here are not only very good at making their items they are good at making you feel appreciated as acustomer. Parking is a bit of a stress here, but we manage every time. Read more