Reviews for Dunkin' in Watertown, CT
Horrific experience at this dunkin donuts. Our food seemed as if it was thrown into their bags and boxes. I've been here a few... other times for its convienance, but now I will drive across town to the next one. Read more
Really disgusting!!!! 4:40 am went to drive thru and girl was very rude!! She dropped munchkins on the floor and picked them up... and put them back on the tray. I saw her do it. Read more
Thanks Dunkin donuts for once again overfilling my coffee causing me to burn my hand and deal with a mess inside of my car..... overpriced and nowhere near the quality once was as most things are. I'll make my own thank you, Read more
Only dunks that doesn?t screw up my order 99.9% of the time, only had 1 issue but that?s it. Super friendly staff and quick... service. Read more
Twice in the last week I swallowed a mouth full of coffee grounds at the bottom of the cup and the third time this month. I have... never had this happen in 30 years of drinking this coffee and never from any other location. This place is DISGUSTING IN MYHOMETOWN Read more
Best staff ever....young kids usually just work retail and don't care too much...not these girls...super sweet...really a... pleasure to come here for my coffee and donuts Read more
The consistent issues with customer service at this location when it happens seems to be coming from the top at certain times.... Some of the staff members are friendly enough, but clearly there's a lack of direction and quality of service, even when theshop is practically empty. I ran into the manager here for the first time and this person named Shawna seems to have a hugechip on her shoulder. I was shocked at her lack of professionalism, to say the least. To get into specifics, I was waitingawhile for my order and she finally notices me as if she's never seen a person ordering at the counter before. With an edge toher voice, she asks if I ordered or I'm waiting for someone to take it. I plainly said, "Yeah, I'm waiting for someone to takemy order," then out of nowhere she snaps and says "Yeah, well I'm asking you if you need someone to take your order or if you'rewaiting for it to come out." Are you kidding me, who's the customer here? Instead of giving people a hard time, why not justtake the order and not place doubt on your level of competence? As expected, I never received an apology or a even a customarythank you at the end of our transaction. I don't know if this person was not raised right or simply lacks professional training,but the concept of everyday manners seem to not exist in her vocabulary. For a manager to behave this rudely reflects poorly onthis establishment and I cannot recommend this location unless Dunkin's district leadership addresses the abysmal lack ofcustomer service, including those experienced by other reviewers here. Read more
Ordered lg. decaf. Pumpkin Swrl coffee. Got it with only ?one? pumpkin swrl pump instead of at lease 4 pumps. Tastes like plain... decaf. Tried calling them without anyone picking up. Can?t get back there now. Disappointed. Read more