Reviews for Dunkin' in Watertown, CT
My favorite Dunkin!
The customer service was horrible through the drive-thru. Whomever worked drive at 4:25 pm the 29th of November has a negative... attitude. As I placed my order one would have thought I was interrupting their day. I received part of my order (snackin bacon),it was ice cold. Yuck ????!!!! Once at the window I had to wait a little for part of my order (no problem), but because thisperson forgot to give it to me it was apparently my fault I was still sitting their. As I left I still said thank you, Iappreciate what people do, no job is easy, however although I said thank you loud enough and more than 2 times the persondeliberately ignored me! No response, no answer, nothing! If I could give this D&D a 0 score I would. Read more
Slow service + a staff that will see you standing there for 10 minutes waiting for your order & won't even ask as to what you... are waiting on. Will never return & don't recommend anyone unless you don't mind waiting excessively long for your order Read more
DD i like your company! This location always gets my coffee order right. Sometimes the food order is right BUT, the line is... drawn when there?s a hair in your sandwich. C?mon DD! Invest in hair covers, especially since we are still in a pandemic?Management, what?s up? Lost a customer.... Read more
By far the worst dunkin I?ve ever been to. I, myself am a dunkin employee so I understand what goes on. The hot chocolate was... literal water so you either did not fill up the hot chocolate machine or you gave me it rinsed. Another thing was i asked forwhite cheddar in my wraps and they gave me american. It will say on the board that its cheddar so you are doing sloppy work itson the receipt so its not like the person at the sandwich station didnt have that info no they were just doing very sloppy work. Read more
Horrific. Lid on the HOT coffee cup was not secured properly and promptly spilled in my car after handed to me by the employee.... Then, absolutely no apology or acknowledgement beyond a stack of napkins and a shrug. When did Dunkin' become such a cheap andhorrible brand? Read more
I am one of the car haulers that deliver cars to all of the car dealerships around you and all over the New England area. Last... week I was refused service because I didn?t have a car. I walked up to the window and was told that they can?t serve me. I evenshowed your employees my truck with loaded cars on it. I won?t buy any more coffee from your location any more. Your front dooris locked and as far as I know it?s not illegal to sell me coffee as a walk up. My car hauler for ten cars is definitely too bigfor your drive through. I hope you?ll be able to change your policies and try to serve the walk ups as well, as other drivethrus do. I?d like to add that there was no other cars in the drive though when I was there. Good luck with your business. Read more
Always recommend this one over the one on Main St in Watertown, with only a 2 minute longer drive down the road I get better and... faster service and they always have what I want. Read more