Reviews for Amato's in Waterville, ME
I have discovered that customer care is not a priority but getting customers out is. Last time I went in I ordered:... ham/cheese/pickle/tomato extra pickle/tomato, she did not hear me correctly and charged me for a regular Italian with extraveggies. I told her it was incorrect so she simply dumped out the other veggies and handed it to me and would not change thecode to the correct sandwich. So now I paid extra and could only eat half because it still had onions attached to the ham. TodayI ordered the same sandwich. They used the wrong code so again I paid extra and when I told the lady she shrugged her shoulderswith the ?well you already paid? I had 2 very thin tomatoes on each side, no salt/pepper or oil. I think from now on if I wantsomething I actually want to eat and pay only what I should, apparently I have to make it myself. Customer service should befirst not last, being busy is not a valid reason to be dismissive. Read more
The food is delicious especially the calzones! This staff is so friendly and courteous that I enjoy going to this Amato's and... have decided it's my favorite in central Maine!! They will take good care of you and even work well to fulfill specialty needs!And they remember the friendly customers!! Read more
I was so excited when Waterville got an amatos. There was/is not many things I don't like on their menu, but something is not... right at the Waterville store. Over several visits, pizza has been undercooked and greasy. Sauce has been cold, meatballs haveactually still been frozen in the middle, and suffers have become half the size they are supposed to be. About every third timeI get good amatos food so I keep coming hopefully they will have figured out the problem and start being consistent. Read more
My pizza had no sauce....who forgets sauce on pizza? Italians were made with dry old bread. And both sandwiches barely had... anything on them and were missing vegetables that were ordered and paid for. Read more
I called ahead for a an. veggie Italian, was told 10-15 minutes. I showed up 15 minutes later and waited another 15 minutes.... Either you need more people to close for a high demand or learn to train your employees better timing. Read more
Just came back from Amato's after ordering a large ham Italian sandwich. I asked for "ham, cheese, pickles, olives, no oil and... no salt." Very simple. I waited 15 minutes for them to take care of other orders, and then my sandwich was done. Brought ithome--over a mile away--opened it up and took a bite. Ugh. Whoever made this sandwich put mayonnaise on it. I did NOT ordermayonnaise and actually physically detest it. So, I call up Amato's and speak to the man who packaged my sandwich. "We're sorry,sir. If you come back, we'll make you another." I told him to forget it. I don't want to travel another two miles to take careof their mistake. I will not be back. Read more
I was so happy to hear Amato's had come to Waterville and the first time i ordered a ham Italian it was delicious! A few weeks... later my boyfriend and i bought two of them. The roll was not as fresh as the first one and they both had way too much oil!! We were disappointed but we will try them again! If we're not satisfied, we just will not go back! Ive always said Amato'smakes the best Italians in Maine but this last experience was very disappointing! Read more
I've been an Amatos fan for over 50 years, great bread makes a great sandwich.