Reviews for Starbucks in Waterville, OH
There is clearly a management issue here. The kiosk has been closed countless times in the last several weeks because they... cannot keep workers. From what I've seen that is directly due to how this establishment treats their staff. I hope this isaddressed soon because it really seems to be affecting their business. Read more
I worked here for 3 weeks and it was the worst experience. Management is unprofessional and give no support to the workers... inside or the kiosk. I have never in my life worked at a company that is ran so poorly. Also I have directly brought issues upto upper management and they completely dismissed all the concerns. They will accuse you of stealing money and taking ?freedrinks? just to be able to fire you because they don?t like overworked staff with no support coming back to them andcomplaining. Shame on Kroger and shame on Starbucks for allowing this behavior from management. I will never again support thisKroger or Starbucks Read more
i love this starbucks and go often, but Anissa is regularly rude. almost every single time i am there and she is my barista she... is unprofessional and unkind. she slams drinks on the counter and doesn?t call drinks when there?s more than one person waiting.it is very unwelcoming. everyone else is literally amazing. Read more
I ordered a chai tea latte with vanilla cold cream foam. The worker seemed confused so I tried to clarify what I ordered. She... ended up charging me for a chai tea without my cold cream foam and a random cold brew (i don?t even drink coffee) and refused toadmit she was at fault. When I tried to tell her I ordered one drink she acted rude and told me that I was wrong. Horriblecustomer service and a horrible experience. I wish I could give zero stars. Read more
A woman working Wednesday around 6:30 shift of African American culture I don?t know her name. She was very rude she gave me... attitude and mumbled something when done she did a sly middle finger. Most of these reviews are talking about that woman and Iasked friends about her and they got the same rude experience. Read more
Went to Starbucks in 10/27 at 7:45am. The barista was extremely rude. The order of front of me was waiting for a drink the she... forgot to make and when they asked her about it, she rolled her eyes and shook her head. No sense of urgency, no greetingcustomers or calling out drinks. Slamming drinks on counter, leaving people to guess if it?s their order. Drink sloppily made. Read more
I came into the Waterville Starbucks to redeem my birthday drink? And the three young women behind the counter couldn't have... been more helpful. They were awesome! They talked me into a chai latte lightly sweetened ~ my new favorite drink. Keep up thegreat work (Starbucks) and incredible customer service! Read more
I had worked here for about 6 months. The first month was fine but the rest was absolutely terrible. Consistently we had... schedule mess ups leaving no one working for the span of an hour or leaving minors by themselves which isn?t allowed. We werealways over looked by upper management even when we asked for help due to not having enough employees. The management there toldpeople applying to the kiosk that we were fully staffed even when we weren?t and would employ them to different departments. Ourlead would leave us for hours on end to ?check emails? or anything else under the sun and complain about working too many hourswhen most of those hours were spent elsewhere in the store or having conversations with other workers. This job absolutelydrained every workers mental health including mine which isn?t common for me considering I love having a job and working hard.Once I did leave I heard the lead was talking to MY SIBLINGS (who go there often) how I shouldn?t have left because now they areso short staffed. My reason for leaving is all of that I had mentioned but also due to the fact that upper management wasblatantly being disrespectful towards me and creating lies about me to my other workers. If you are looking to work at astarbucks this is not the one.Get away while you can. Read more