Reviews for Baskin-Robbins in Waukegan, IL
Horrible horrible service. My daughter just graduated BC and on liberty my daughter wanted ice cream. We got there and door was... locked. As we proceeded to drive away, we saw a worker open the door for another worker. We asked if they were open, shepointed and said drivethru and closed door. Just very very bad service and rude workers. All three should be terminated. Sorry but bad experience Read more
Nice scoop options around here.. Convenient drive thru
Arrived at 9 PM with 3 cars of new Navy Graduates and the doors were locked.....all these kids wanted was ice cream for their... first time off base in 8 weeks. The doors were locked and 2 employees were inside but wouldn't even acknowledge us. There areno signs on the doors to show hours so I relied on your web site, which apparently was not correct. BAD service Baskin....whata waste of very limited Liberty time for these new Navy Sailors and a poor representation of your company. Read more
I am only giving this place a five star review because of the young lady, Stacy, that?s working on shift tonight. She was... managing the cash register, donuts, coffee, ice cream, and the drive thru with ease. She kept a smile on her face and never mademe feel like she was annoyed by the fact that she was working alone and people kept coming in waiting for her to take theirorder. I?m sure she was overwhelmed with the six of us waiting to order, six waiting to get their order, and the three cars inthe drive thru, but she never let it show. Her customer service was exemplary and her calming presence made waiting to order apleasure. Thank you Stacy for doing such an amazing job as a Dunkin Donuts/Baskin Robbins employee! Read more
They are always out of the main flavors and out of half the toppings. Service is not that great. 7 Months later Edit: They still... are always out of toppings, They never have any bananas or hot fudge. They didn't have ANY toppings this time though. This placeSUUUUUUCKS. Just go to Gurnee. All of Waukegan DD is usually bad. Read more
Bad service told us they could not make milk shakes, and the freezer was almost empty of packaged ice cream.
Drive through service was horrible. I went at around 10 pm. The guy taking my order was talking really soft. He cut me off when... I was placing my order. Didn't give me the right stuff I ordered . I had to tell him again for the 2 time. I usually go to theone on grand ave. Never again I come to this location Read more
Terrible Dunkin. Do not go. Worst service I?ve ever experienced