Reviews for Milwaukee Marriott West in Waukesha, WI

staff goes out of their way to take care of you they are great!! Bartenders are excellent! Besides that the hotel is extremely... dated, there were stains all over my bathroom, the beds are EXTREMELY uncomfortable. If you have back issues like me I highlyrecommend booking elsewhere Read more

Good hotel with great customer care. The rooms are clean and comfortable. The TV is massive. Good pool and gym. Great... restaurants in the lobby. Clean hotel. Enjoyed my stay and will be coming back. I would recommend this hotel to others. Read more

I stayed here for one night. Overall was good experience. I liked the hotel from outside and the lobby looks good. The rooms are... old. I believe this place needs remodeling from inside especially the bathroom. The service was good. The view is so nice.Overall good experience but when you see the hotel from outside you expect different things from inside. Read more

***Update*** 3 weeks after our stay, a charge of $50 was added to our credit card listed as "adjustment". I called the hotel... and spoke with someone who could not explain the additional charge. He said that another employee who works later in the daywould look into it and call me back. I waited all day for a call, but I also called my bank to cancel the card. At 10:45 PM wefinally received a call. (We are in the same time zone as Milwaukee) The worker called to tell us he couldn't explain thecharge. My husband works at 4:30AM, so you can imagine how "happy" he was about that call. I can no longer recommend this hotelbecause of the shady charge on our credit card. Beware of this business. I'm certain our card is not the only onefraudulently charged extra. I'm changing my rating to 1 star, only because 0 is not an option. Read more

Great customer service! Great room service! Employees was very polite and helpful with anything we needed while our stay here.... We stayed for a week. The pool was very clean and we had a good time when we went. Read more

We did not have any shower gel nor shampoo to shower with. When we asked for more, the front desk provided one square of bar... soap and tiny bottle of gel. Hardy enough to bathe one person, let alone the three persons in our room. Also, there wereplumbing issues and shower backup, about 3? deep. I felt more dirty after our stay than before we arrived. Never again. Read more

We recently stayed here for a wedding. The ballroom was a really great venue. However, there was a mosquito issue, with... mosquitoes in the lobby for both days we were there and really bad right outside of the entrance. Room service never came toclean our room the two days we were here? Our shower was not cleaned and we had an empty body wash container in the shower-given the size of the bottles it was not checked for a long time. People in our group also reported not having any soap/shampooin their shower? overall beautiful hotel but enough ?little things? that weren?t so great.. easy adjustments for the future. Read more

Stayed here for a business trip for 4 days. Very nice rooms and clean hotel. Front desk and the dinner bar area staff were all... excellent! Continental Breakfast was included for my business stay and was exactly the same every day, but, the food was good.I had an issue with the shower leaking water and there wasn't enough water pressure to shower and they fixed it right the 1sttime. The maintenance staff even cleaned up after themselves. The handicap accessible rooms are very accessible. They havegreat safety bars in the shower along with a nice bench seat that folds down and is very secure. For a bath you can secure thebench back up just as easily. The room has enough room to move around in a small to medium wheelchair. The pool also has ajacuzzi next to it, but it has way too much chlorine it, burning my eyes and was just too strong to stay in. Pool was nicelylocated next to the exercise room. Exercise room was a small one, but happy they had one to exercise in. Food for dinner wasvery good and ate here everynight during my stay. Will stay here again if it's for business or pleasure. Read more