Reviews for Dunkin' in Waynesboro, PA
I ordered a chai tea latte and a sausage croissant sandwich. I received a cold drink (instead of a hot one) and a burnt... sandwich. I could?ve understood if it was a hectic morning but there wasn?t a long line. I probably waited 4 minutes total. Read more
Constantly getting my order messed up. It's extremely irritating. My order rarely differs so you'd think they would eventually... get it right.. but no. Hopefully at some point they will. Now I just refuse to leave the window until I triple check my bags. Read more
The crew they currently have is great, drive thru is usually a little busy but the line is kept moving. It's not often they are... out of product and if so they do their best to mark it on the ordering boards. We use the mobile app to place 90% of our ordersand we haven't had a single issue in over three months. Read more
Two stars because more than half of the employees have no clue how to make regular brew coffee let alone a specialty coffee. The... other small percentage of the employees make literal perfection in a cup. I go here daily... Yesterday, a real young girl tookmy payment and handed my my coffee from the drive thru. I tasted it before pulling away, considering the mentioned above. Ittasted like a cup of flavored foam. I wasn't mad. Just wanted to figure out the issue and get it fixed so the line could keepmoving so I told her it didn't taste right and asked if she frothed the coffee too. She said yes. I said you only front the milkin the milk frother and nothing else. She gives me a nasty look and says "how are you gonna tell me how to do my job"... So Iencouraged her to not take my word but to go ask a manager. I was still talking and she angrily turns and walks away and closesthe window. Okay ???????????... About 7 or 8 minutes go by and the real skinny short guy in there comes to the window, thinkingI am the next customer. I begin to explain the situation but before I was even a few words in, he cuts me a nasty look, closesthe window and walks away. I was literally still talking but again, okay ???????????. He comes back a few minutes later, handsme a coffee without my whipped cream that I literally pay extra for every single time..I didn't say anything, I left that go butthe coffee was still messed up. I left him know it wasn't right but that it'll do because at thos point I've been at the windowfor around 15 minutes and cars are behind me. I am a regular. I don't expect special service. My coffee is always messed up butI'm very nice and patient when dealing with it. I order a macchiato. A coffee that does not get stirred yet, every day they stirit and I ignore it. Stirring it makes it a latte and changes the taste. The only thing I take it back for is if it doesn't tasteright or if it's burnt, which actually happens a lot. This is a $6 coffee. My main is Read more
I?m only giving this place a one because of the nice employee at the window however, the manager Monica is terrible. She is rude... to both employees and customers. Monica took me and my mother?s orders at the drive through, which was not a hard order we justboth cannot drink dairy so we asked for oat milk. And she proceeded to make the smart remark ?wow? after taking it withoutturning off her mic which was ridiculous. Then when we got to the window we got our one drink handed to us but our other drinkwas forgotten about. The lady who was at the window which was not the manager apologized several times and asked what drink westill needed. She was going to make it for us. The manager then went to her and said these exact words right infront of us atthe window ? You?re not doing anything right you?re making mistakes and making bigger problems for us.? I have worked forseveral different coffee shops and other food places and have never gotten treated like this or degraded like this. As a manageryou should never talk to an employee like this. I get constructive criticism but this was just degrading. She was only trying tohelp and she did was not even the one that messed up the order. The sticker of the missing drink was attacked to the cup theyhanded out to us already. They put both stickers on the same cup?.Monica needs written up or something and I?m only giving thisplace a star for how well the lady at the window took the ?criticism? and how nice she was to us. I would have definitely lostmy composure and would have walked out. Read more
These three employees were one armed paper hanger kinda busy but remained friendly and efficient. That is a rarity these days... and was very refreshing to experience. Kudos to them. Sorry I didn't get their names but it was 11:30- 12 when we were theretoday. Thank you !???? Read more
Almost EVERY time I go, my order is rarely correct. My order isn't difficult. I get a frozen coffee with caramel and blueberry... shots, whip, and caramel drizzle. Then order a second one exactly the same way. Today, they hand me one without the drizzle andthey aren't the same color. They put 32 shots of blueberry in one. WHO DOES THAT!?!? Read more
Never again!! By looking at the past reviews, it's apparent they don't care, no replies or apologies on any reviews. This is the... second or third bad experience, waited over 10 mins for a hot coffee, only 2 other cars in drive thru. I don't recommend thislocation, and the GM is very rude to customers. Also if you work here, make sure to give a 2 week notice or else you won't getyour last paycheck. Theyve been known to do that as well. Read more