Reviews for Tim Hortons in Webster, NY
This Tim Horton's on Empire Blvd. - Pen/Web area - always provides great service. They are great about getting you in and out... and getting your order right. ???? (that's a big compliment for coffee places these days!) ????great service! Read more
Decent coffee; okay service. I dig their cold brew coffee. Sue me.
Customer service was great! Sweet smile and very well -mannered!
Waited in the drive thru line for over 30 minutes!!!!! I get told at the speaker "there's only 2 of us here, sorry". I FINALLY!... get my order and this is what my box of timbits look like... I went inside and got a full refund. The case of donuts was almostcompletely empty.. 1 other customer that was inside said "you might want to call your store manager for some help" and theassociate replied "yeah I was thinking about doing that". Thinking about doing that???? You have customers waiting over a HALFHOUR! Your donut case is almost empty! And you're handing out orders like the picture I attached.. Is this how this locationprovides great customer service? Read more
Every other time I go there they always mess up my order, they never give me the receipt, there are almost always egg shells in... my sandwich. It's like they dont even care about the quality of their work. Gas is not cheap to keep going back every time Ihave to, they cant even offer coupons for the inconvenience. I am talking specifically about this store not Tim Hortons ingeneral! Read more
I really hate to have to give this location 2 stars. This location is very unorganized. They never have my order ready when I... order on mobile and give an average of 10 minutes before I get there and my order is almost never ready. Waiting in line almostdefeats the purpose of mobile ordering, which is usually what people do when they just want to go in and out quickly. I reallyhope someone from this location sees this and implements a fix and maybe is able to fix the way the operate so things are morecohesive. I like Tim Hortons products, but the staff and the way this location is run is unfortunate because it?s going to driveme to not come back. Read more
Usually, service is very good and workers are polite and helpful. But now and then you get a guy like today who is a bit curt,... interrupts, and rough with your card and food. However, that's not a reason to post and rate, because usually workers are verypolite and friendly. But the blueberry bagel the rude worker prepared, as you can see in the picture, was done with dirty tools.I'm not sure what the orange stuff is in my blueberry bagel with strawberry cream cheese, but I think it's some meltedcheese. I can only assume of course that he didn't clean his workspace or tools before preparing another bagel which seriouslydisgusts me. This could be dangerous if someone has an allergy and regardless who wants to eat something made with dirty tools?I can only imagine what else besides cheese made it into my food. I threw this away, a waste of money. *It's REALLY gross*. Thisperson worked at 2pm on Sunday the 4th. Read more
Is everything okay Tim Hortons Webster? I'm not one to leave negative reviews but I've been putting up with subpar quality for... years now and then this move had me baffled. I ordered a large soda and two donuts. One donut was wrong, but I was fine withsucking it up. Then I got my soda after a long wait and it was a medium. After checking my receipt to make sure I'd ordered thelarge I asked if I could get it swapped. What I got was a large cup of what was probably my previous medium soda poured over topand so much ice to make it "large" that I couldn't put my straw in. I've never received an 'eff you' in the form of soda before,so thanks for that first Tim Hortons Webster. I guess I start going to Dunkin down the road instead. Read more