Reviews for McDonald's in West Bend, WI
Delivery truck pulled in as I was trying to park in a curbside spot, blocking me off. Angry staff waved me back, making me back... through the entire parking lot in the rain. Finally parked and went in. Order took a while because they were busy which Iunderstand, but then after walking all the way back to my car I find out they missed 1/3 of my order. They were quick to fix theorder but offered nothing more than an "oops sorry". Not terrible service but I definitely wasn't impressed. Read more
Ordered a 6pc happy meal received a 4pc, fries were cold. Ordered a triple chzbrgr recieved a single, bun was hard as a rock,... cold chz literally. Went in to get the burger corrected kid says it's not hard it's toasted I opened it up showed him nottoasted that's a rock, he said oh wow, no sorry, chz he says is always cold it just melts on the burger, explained no you heatthe darn burger up then. He then gave me a new cold burger, still cold chz, bun soggy this time, not customized had all toppingswhich was wrong. He had receipt in hand to show. Also ordered a 2chzbrgr meal customized they added all toppings, small fry mealbut comes with medium fries, they were cold. Did not bother going in again, drive thru was packed, not moving to get thatcorrected again, happy meal was not fixed. How many times do I have to go in?! Literally sick of paying for a certain servicewithin the fast food community, always getting it wrong, then the staff lacks so much customer service, they do not care, are sorude when they are the ones who messed up. No sauce, no napkins ever, asked for it at ordering. Chance after chance at thisplace, stopped going for awhile but the grands love mcds! Can you please train these kids right, to take time to check orders,train these adults to learn to pay attention, better customer service, take pride in what they are doing, serving. Our communitypays for you to stay open, you pay us back by ALWAYS getting away with bad service. Understand mistakes happen but time aftertime it's no longer a mistake. It's that one does not care. Read more
It took awhile for someone to take our order, but the lady that took it was kind. The food was decent. My daughter loved the... seats, compared some of them to zebras and thought they were cute. She had a good time. Read more
Basically payed for my food and handed it off, didnt say hi or show a friendly customer service. fries were stale and they... forgot my drink. they didnt even give me napkins, but the mcchicken tasted decent. Read more
Big Mac served without cheese & very small amount of lettuce & sauce, I would hope employees know what ingredients go on the... food they are serving or if they're out of cheese?!?! that they would inform the customer. Now I understand why people aresitting in their car going through the bags of food to check that everything ordered is served. I will be doing that from now onif I choose to return. Then I could not get a receipt because they were out of paper! Very disappointed? Read more
This place is a joke if you want to pay 4 dollars for coke and Soggy fries this would be the place to go. I asked for the... manager and he was very good and said I don?t make the prices. I understand that but could you at least make sure that the foodcome out warm before you hand it to me. For these prices I?ll be spending my money elsewhere Read more
I always have a good experience at this McDonald's. We usually order on the app and then park in the curbside spots to get our... food. It never takes very long and the food has always been accurate and hot. No complaints!! Read more
Literally took 30 mins for 20 chicken nuggets while being the only people in the store/no drive thru line. Had my food ready in... a bag but continued to talk to coworkers and walking around laughing doing nothing while we are waiting. I hope they make lessthen $15 an hour for being so incompetent Read more