Reviews for Tim Hortons in West Branch, MI
They lady was very nice! Food was good too.
Horrible Slow Service It seems the workers did not care about working or customers. Very Unorganized- No Teamwork Look at all... the other post of complaints about this place. Where is Management Read more
If I could give this tim Hortons a no star I would! All time worst experience I have ever had! I understand they were a little... busy but there was 10 workers in there! There should have not been donuts forgotten, drinks made wrong and the worker being rudeto us because we ask politely to have our drinks remade. It should have never been a question about us saying our drinks ourmade wrong. I had ordered a medium ice Carmel coffee 4X4 and got a ice creamer drink that is nothing but creamer and ice in mydrink. I asked her to remake my drink she told me "hold that drink because I want you to see they look the same" and it came outas a complete different drink. I had a group of people with me they waited 10 minutes for there donuts we ordered but peoplethat ordered after us got all there stuff. I will never be going back to this Tim Hortons the employees are just so rude anddon't know how to work as a team. Read more
Worst experience I?ve ever had at a tim Hortons. The trainer made my entire groups coffees wrong. Then got an attitude when we... asked for our drinks to be corrected. We had to ask multiple times for our donuts. All around rude. Read more
7 workers present. Didn?t greet any customers. Took far too long for the simplest orders. We had to ask to place an order while... all the workers just stood there. Workers had a bad attitude. Read more
The employees did not greet us when we came in. Did not ask what we would like. They were not in a good mood. We ordered 3... simple things that took them 10 minutes to fix One was a bagel, a donut, and one Iced drink. Read more
Great tasting food and drinks! Unfortunately many complain about the wait time and service without realizing What it takes to... offer many items that are of superior quality than what the competition offers. Overall ?yes? you will often wait longerdepending on what others in front of you are ordering not to mention what you will order and the time it takes to prepare.However important to remember is that you stopped because you wanted ?better? and perhaps get what others don?t offer. Thank youto the workers for all your hard work! Read more
The manager was incompetent and extremely rude. Messed up our order then yelled at us. I then asked for a refund and she slapped... my hand. Would like the franchise owner to contact me. Read more