Reviews for Dunkin' in West Chicago, IL
They got my friends order wrong and there inside was being renovated I don?t recommend you go here find a better one.
The lady behind the counter shoukd be re-education on how to treat customers.
I?m so tired of going to these Dunkin? Donuts and the insides being closed because they?re too lazy or don?t have enough workers... to open up the inside! Again this one was closed one of the busiest ones on the inside for no reason! Dunkin? Donuts you?reabout to lose my business altogether. I don?t know who you have running these places but they love to shut the insides down forno reason at all it?s pathetic Read more
Went through drive thru and a young lady came through and was laughing. I told her my first ice coffee order which I asked for 3... pumps of French vanilla and she repeats back ok 2 pumps. I told her no, 3. I tell her the second ice coffee order. I tell her 4pumps of mocha and repeats 2 pumps of mocha. I said no and had to repeat it again. She laughs and sends us to the window to pay.We asked the girl who took the payment "who was taking the orders through drive thru" and she refused to give us the girls nameand said she didn't know. Yeah right. Both ice coffee orders are not even correct!! Which shouldn't be a surprise cause ithappens quite frequently. Apparently, their all dumb there and don't know anyones name and their job is fun and games. Corporate office is being sent an email/phone call cause this is the second time this happened with the same girl. This happenedon July 17th around 2:05 ish Read more
Really wish I would have taken photo. At drive thru. Ordered long john and strawberry glaze. They were limited on donuts. Let me... mention this was a sat early morning. Not during rush hour.The donuts were just thrown in the bag GLAZE SIDE DOWN. No napkinsno. Wax paper to separate. My black iced coffee tasted old. I called to advise. Manager didn't offer any solutions. I went backrequested refund. I took all items back and manager not too willing to give a full refund. He eventually did.How is Americasupposed to run on dunkin with service like this.. Read more
The last three times I stopped here my order has been wrong. They charged me for items I didn?t get as well. For instance, I... ordered abcs paid for 4 donuts and only received three. This last time I ordered a bacon egg and cheese bagel sandwich on asesame bagel and I got a sausage egg and cheese bagel sandwich on a whole grain bagel. Also, I ordered an iced matcha latte withcoconut milk, The drink is very pale green and you can only taste the coconut milk. This is the fourth Dunkin I?ve tried andthey?ve all failed to get it right. I?m done, they lost my business now. Read more
I went this morning to get a large cup of iced coffee. The drive thru number is 6641 at 7:42am. I just finished the coffee and... there was a silver thing at the bottom of my cup. I am disgusted. I drank the whole cup of coffee and i am sick to my stomachto find a foreign object inside my cup. I will not be going there anymore. Read more
Didn?t receive a good customer service. Order dozen donuts with different flavors but only had four different flavors in the... pack. Orders egg and cheese wake-up wrap and got one with meat in it. When I asked to get it fixed, ended up getting an attitudefrom the team. Read more