Reviews for McDonald's in West Covina, CA
Everyone loves McDonald?s but this was is just so horrible. No matter what, drive thru or mobile order and pickup they are so... much slower than any other McDonald?s. Why even offer mobile order. I ordered, drove over and updated the app of which parkingspot I was in and just watched car after car go through the drive thru. New cars that came after just cruising through withtheir orders. Blah blah blah Read more
I can't comprehend why or how is it possible for McDonald's to ALWAYS get your order WRONG! Not only do they get it wrong, they... are completely unprofessional and rude. I had a very disappointing incident with a management position employee and I HAD totake it to corporate. Seriously, they need to be trained by chick fil a! Read more
I don?t normally review large chains like McDonald?s. For the most part, all large chains like McDonald?s have been a good... experience for me. This particular McDonald?s is a shi* show every time I go. Every time I go, I hope thy it?s better, but itnever is. Luckily for me, the next closest McDonald?s is 1 minute further than this one. What makes this McDonald?s so bad: -literally nobody employed here seems to be working efficiently. No real care for customer?s time. Doesn?t seem like theycommunicate with each other. Slow service (comparing with another local McDonald?s off of Azusa and Amar). - they areunderstaffed. Even if they were staffed properly, management doesn?t seem to care. - the facilities. One of the first screensyou see is bubbling. Then the main screen menu in the drive-thrus are glitching out. - Have observed a cashier with gloves onhandle food then money, then food again? without a hand wash in between. The gloves aren?t worn to prevent the workers handsfrom getting dirty. The worker should have tossed the gloves before handling food again. Gave 2* rather than 1*, because thefood still tasted how it?s supposed to taste. But FFS, I?ll try this location again mid-next year. Read more
Something's very wrong with the management and services of this McDonald's. The smoothie was listed in the app and I ordered it.... I waited for a long time in the drive thru and they told me they don't actually have it. They said they would give me a largefrappuccino for the inconvenience but they actually gave me a small one. I did not come here to get a coffee. I wanted asmoothie or a refund. Other locations of McDonald's can do much better. Read more
Some of the most DISMISSIVE staff I have ever seen. Got attitude from multiple employees simply for ordering a black iced... coffee. I then had to wait in the mobile order parking until I realized that they had forgotten and had to go inside and remindthem that I was waiting. Still took about 5 minutes for them to bring my coffee out and had a very rude girl hand it to me. Verydissatisfied with my experience. Read more
Will not go back to this place ever again. Customer service is suck. I asked for refund before they gave me my order. They... refunded me less than they charged me. Imagine all McDonald?s do that to their customer. Hope you are not a victim like me. Read more
What is happening to McDonald?s. I guess I?ll keep going to carl?s Jr. this is the worst MD I have ever been . No meat at all... and fries was 1/2 ways. Meat look and taste like if it was not fresh. I?m done with McD?s Read more
Ronald was even there and he gave me a free meal and the phone number of his associate Rhonda McDonald who was mind blowing... later that night. Just like Ronald said she would be. Heaven Read more