Reviews for Jimmy John's in West Des Moines, IA
I love Jimmy John's, always have. I've given this location the benefit of the doubt, but they continue to disappoint, time and... time again. I don't understand why it's so hard to get an order right, but they don't, and then it never shows up and when itdoes it's completely wrong. Get it together. Read more
Incorrect toppings multiple times including missing proteins. This location also always has online ordering disabled and at the... very best, 50/50 of the time they don?t answer their phone so there is zero way to use promo codes or coupons to save money onyour incorrectly made sandwich unless you go into the store to order Read more
Honestly the best Jimmy Johns in west Des Moines and Des Moines id say. Staff was really friendly and are easy to work with when... ordering. Other than that they may be a little understaffed overall 5 stars Read more
I tried getting food 2 nights in a row. They closed at 8:15 the first night even though it said 9pm. I called the next morning... and asked if they were closing early again and the lady said no were open til 9pm? It?s 8:30 and I could not order food againfor the second night because they wanted to close early. Read more
My sandwich looked disgusting. I could see imprints where fingers had pushed into the dry bread and the whole thing looked like... it had been sat on. Asked for napkins... no napkins. Asked for Mayo packets.... no Mayo packets. Read more
Staff is extremely rude and is so slow. I keep giving them another chance to redeem themselves, but every delivery takes 1+... hour. Orders are never right even when I go in person. I have never had so many issues with a Jimmy Johns. Read more
They are slow!!! SO SLOW!! I am talking 25 minutes for a sandwich to be delivered less than a mile away! Also, the delivery... drivers NEVER include napkins when requested and they don't bother to call to let you know they delivered your food. **Update**Don't bother customizing your sandwich either, it just won't happen. I had hoped that they would improve since this isa new location however it just seems to be getting worse! Read more
I am quick to criticize and should be equally fast to compliment. the OWNER has done us all well and put a new new GM and AGM.... They have made this experience old news so I am removing the old review and old star rating. The new GM and AGM are all aboutthe customer ???? ???? this is my favorite JJ's again. Thank you ???? to the owner for listening to your customers. I will seeyou all for lunch today!!!! Awesome ???? staff now!! Read more