Reviews for Dunkin' in West Hartford, CT
We ordered a frozen drink and received an iced. We didn't notice until drinking the liquid part and realizing it was full of ice... cubes rather than it being a rather melted frozen beverage. When we brought it to their attention, the worker complained LOUDLY.Ma'am, if you had made the correct drink the first time we wouldn't have complained even if it didn't taste great because itwould have been what we asked for. Tldr: the drink was fine but the customer service wasn't Read more
Went to this DD this past weekend to get a coffee. As I entered I noticed that they had Spanish music playing. In front of me... was a family with 3 small children who were speaking Spanish. As I waited in line began listening to the loud music they had onwhich ended up being Reggeton which very vulgar lyrics. Every bad word you could imagine. I cannot believe that management wouldallow their employees to use their phones to hook up to the speaker system to play their kind of music. Will never return tothis DD. As I was walking out was trying to get email address on sign on the wall to send a complain when one of the employeesgave me a dirty look. This place does not deserve my money or money from any family. Totally unacceptable. Read more
The staff was friendly and had our order ready quickly. I'd reccomend this DD to anyone looking for their coffee or sweets fix.
The place is awful with customer service and I blame management. Associates seem rude and burnt out.. everything takes forever.... It takes 10 minutes to order sometimes because there?s lack of training. While I know it?s tough to hire I work on retailmyself.. it can?t be this hard for dunkin to find people that they develop and grow. Read more
They need to shut this Dunkin? Donuts down or hire a completely different team with actual skills. This is a fast paced... environment. The management hires just anybody and don?t train them properly. There is no reason why the employees are as slowas a snail and I used to work at a Dunkin with a drive thru. Also when someone orders on the go read the receipt, put everythingtogether and if they order food put the sticker on the bag. I shouldn?t have to get in line if it?s a ON THE GO ORDER. Learn howto do your job. Read more
I ordered on the go. My order didn't print so I had to wait for a half hour to get my order. The manager told me that they had... to make the orders in the order that they come in and that I couldn't cut the line. Yet orders that were placed after mine weregetting made before mine. My croissant was burnt, my hashbrowns sat on the counter get cold while they made my croissant andthey didn't give me my drink, I had to ask for it. Read more
We ran in to grab a coffee and Bagel cheddar twist and the customer service was great. Received EXACTLY what we asked for, the... coffees were perfect and the place was clean. The men working kept the line to a couple people. I watched as the people came inand one after the other they employees got them in and out. They were Working fast and knew what they were doing! Some peoplethink u just order and go. It's not like that when u have to have the coffee freshly made hot to order and cook what it is weask for. As well as keep the line down. A lot goes in to working at DD Read more
Waited 10 minutes for a coolatta even after asking if it was being made. 5 drinks were made before mine that were ordered after.... All the guys that were working were touching their hair & talking to each other instead of paying attention to the full locationof customers. They did offer us a donut in compensation.. Read more