Reviews for Milkcraft in West Hartford, CT
A different style of ice cream with some unique flavors and creations. The ice cream is very good, so there is no concern about... that. Just know it?s a bit on the pricey side and there are limited flavors to choose from. Read more
Most delicious ice cream I have every tasted. So creamy and smooth. I got the blue cookie butter in the signature bubble cone... and husband got the very very chocolate cream. They make the ice cream in house with a giant nitrogen tank, so modern. Thewaffle cone was so hot and fresh but didn't melt the ice cream too fast. Read more
Unique way of making ice cream and unique flavors! They also make their waffle cones to order from batter which is cool. We were... there on a Saturday night and the line was long but it moved pretty well. Got the Mexican chocolate which was delicious. Read more
Loved the taste of the ice cream and quite enjoyed the Bubble cone. Ice cream was very velvety and you could taste the... freshness. I would have given 5 stars, but I felt it was a bit pricy (won't stop me from a future visit though!) And I do wishthe bubble cone was let to cool down for a moment before putting the ice cream into a scorching hot cone. With that being saidit still tasted so very delicious! Read more
Contrary to what other's have said regarding price, I still think you get a very generous portion of ice cream for the cost. I... do share in the disappointment that the majority of the flavors are frozen in a display freezer and scooped out like every otherice cream place. Only two flavors are made in front of people which, I agree, adds to the whole experience. I'm not sure ifthis was done to save on cost, or for efficiency, or both? But I can say that it took just as long to get my order as it didwhen everything was made on the counter to order. I've seen the owner comment on other reviews that they make the bulk icecream in small batches daily, which may be true. But that doesn't seperate you from the rest anymore. The experience has changedfor the long time customers and that means something to people. It's what makes you unique. You can't disregard that. Read more
Milkcraft used to be a novelty ice cream shop. I haven't been here since the ceiling collapsed and honestly, I don't think I... will be back. The ice cream itself has always been good, but the rest of the experience left me yearning for the past. A fewchanges include: Only two types of icecream are made at a time, while the rest of the scoops come from a freezer. One of myfavorite reasons for coming here was seeing my ice cream made with liquid nitrogen. Which I understand they still use, but thevisual of it is what is missing now. I can get a scoop of icecream from a freezer at just about any ice cream shop. There weretwo separate groups of people sitting at the chairs/bar stools that were not eating ice cream. One group just walked in and satdown without ordering anything. When someone in my group asked an employee about it, they said there was nothing they could do.I remember when you couldn't even sit on the outside chairs without ordering icecream. Normally I wouldn't care, but it is asmall place and they removed about half the seating. A few of the employees didn't seem to know what they were doing and theywere quite a bit rude. I ordered the almond butter with all the toppings plus whipped cream (yes, I verbally confirmed I wantedall the usual toppings) and once they handed me my ice cream (after moving to the other side of the counter and about 5 minutesof waiting), they stated they did not have the almond slivers. I can understand being out of something, but please mention itwhen I am ordering! I probably would have ordered something else... They didn't have any soda for sale (it used to be in thecooler) and I didn't see the Dragon Balls. Kind of like a hollow cereal ball, but with liquid nitrogen smoke inside. If youhave never seen liquid nitrogen ice cream made, it is really neat to see. But other than that, the experience wasn't great. Read more
I am very disappointed. They now only make 2 flavors in front of you and all the other flavors are in a freezer pre maid. My ice... cream was pre maid in the freezer and when I had some it had ice in it and was not creamy and smooth like it would be if it wasmade. My cone was also not warm and tough. Very bad idea that they went to pre maid ice cream, and hopefully won?t losecustomers because of this. Read more
My prior experiences in years past have been very positive (4/5 stars with price being the main detractor), but my most recent... visit (02/06/22) I found out that they changed their business model to no longer prepare the ice cream fresh in front of you forall of their flavors from the crème anglaise, they only do so for two flavors (IIRC blue cookie butter was one of them and Idon't recall the other, they were based on popularity). All other flavors are now scooped from a freezer like most ice creamplaces. This would only be a one star demerit if it didn't also destroy the super creamy texture that makes liquid nitrogen icecream appealing and possibly worth the high asking price. If you are interested in going, I'd recommend you stick exclusivelywith whatever flavors are being made fresh (assuming they even rotate). Otherwise, you will be paying a large premium for subparice cream for which much better alternative options exist (e.g. Arethusa). Read more