Reviews for Pokemoto in West Hartford, CT

I have tried this location on 3 occasions and will not be returning again. Each time I have experienced rude staff who seem... annoyed and angry to have customers walk into the restaurant. I worked in food service for many years, so I understand theexhaustion and frequent understaffing of the industry, but treating customers with this much contempt for entering therestaurant is a problem. My latest experience today also included the employee taking a personal call on their cell phone whilepreparing my order. Also - I would not recommend getting bubble tea here since there are 3 other bubble tea restaurant optionswithin walking distance. Their bubble tea flavor selection is small and the cup sizing is smaller than normal. Read more

Great food and staff! My bowl was delicious. I can not wait to come back.

Megan what is the definition of the best customer service that you can get. She was super sweet kind very patient and had the... biggest smile on her face the whole time. Read more

My boyfriend and I recently were in the area and saw pokemoto as we were driving. We decided to stop in and get some bubble... drinks! Not only were they super helpful to help us pick what we wanted, but they were so friendly and welcoming! The drinksthey recommended were so good too! Read more

First poke bowl... not disappointed! Fresh ingredients and WONDERFUL service!

I've stopped in three times over the past year for simple bubble tea. Each time the women behind at the counter look puzzled,... and say they can't serve me (I wore a mask each time). No reason was given, and no explanation. Each time, I was the onlycustomer there. My impression is they don't want to do anything except stand around. Perhaps they were just opening for the day,but they never said so. I've never been treated like that before. They have permanently lost my business, as there are plentyof competing food establishments in the immediate area. Read more

Sun Feb 06 2022. 7 16pm The lady on the front desk was a little busy with a lot of orders. Could be nice if they hire more... people. So the others don't take a lot of time to Be ready. Read more

Both my wife and I ordered poke bowls with Salmon for pickup. The salmon in both bowls were half way cooked because of how hot... the rice was. I've never experienced this from any other Poke place. Also, the rice was mushy. Disappointed... Read more