Reviews for Red Robin Gourmet Burgers and Brews in West Hartford, CT

I feel like the food is going down hill as the years fly! I asked for my burger medium rare and it was medium well and the fries... now taste like diner fries. Nothing to talk about it, but decent. The burger flavor was great though.... but the plates wereunappealing - as they appeared as diner plates and as we all know presentation is everything. The price is right though! And Icashed in on my birthday meal (woohoo!). The rewards program is great! Read more

I have been there twice now since I've moved here. I ordered for a pick up both times and something odd happened both times.... First time I ordered turkey and chicken burger and got beef and turkey burgers. Second time I order 2 veggie burger, one withbun and one without but got both with buns. And one of my avocado had their shell on. Looks the employees do not read the orderdetails and rush the orders. The food flavor and taste overall was good so giving it 3 stars. Read more

For a chain restaurant, burgers are pretty darn good. Endless fries or salad as a side, not a bad deal! Plus they have some... pretty good desserts too. Read more

Unfortunately not so good at Red Robin. First the good stuff, atmosphere is fun and lively and inside is clean. Service from... Scott was fantastic and very friendly. Just the bad stuff is too overwhelming. Food was served really, really...really cold(how does this happen??). Both the burger and fries cold. Server gladly took care of the issue and brought another order aftera while. This time hamburger is overcooked. At that point you give up. Nothing wrong with the service, but everything wrongabout the food. Read more

Me and my family decided to go for lunch today. As soon as I walk inside I?m started down by the host who is a younger woman... with short curly hair who has the worst attitude ever. I say hi after the awkward stare down and get asked ?how many?. My sistertells her how many of us are there and she stays completely silent. My sister asks how long the wait is and she completelyignored her question and rolled her eyes. You can tell her coworkers were annoyed with her as well. I don?t know if she?s new orgoing through a bad day but we all have bad days and still go to work and treat people with respect. ON THE OTHER HAND , Cassiewho was our waitress was outstanding and apologetic about our experience. She made our stay much better and made small talk withus making us feel welcomed. The food was amazing ???? Read more

If I could give 10 stars I would! Love this place from the moment you walk in until the moment you leave I always have a great... experience ! Today was extremely special and I want to give Cassie and Roseann a shoutout and a thank you for making my datewith my daughters very special ! Cassie knew the menu, was very polite and I loved her energy! The food was so good I lovetheir sweet potato French fries ????and their freckled lemonade was perfect cold flavorful and refreshing. We will definitelybe back!! Read more

Packed for a late Satutday lunch, the promised 30 minute wait was less than 10. Jenn (server) was simply outstanding: fast,... meticulous, super friendly, polite, and took only mental notes for a party of 5, and got everything exactly correct. Amazing! Food was outstanding, too, with everything cooked/prepared exactly as ordered. Jenn was Simply awesome experience. Read more

Horrible service by there Manger named Dallas. Soon as I sat down he tells me to move my truck I had no problem. There are... literally 2 other families here he was up set I parked in Togo when someone was in my way so I'm gonna take the spot .Our waiterwas more professional Ryan Kelly on point. Highly Satisfied other than the Manger who has a staff meeting in the entrance whereI got 2 uncomfortable stare downs by staff . How bout you give your job to Ryan so he can run this establishment. With Class. Igo to Many Restaurants By Far I give this place a 0 Will never come back.And Thanks Ryan for a great experience even though your Manger is Trash. Over 16,000 people read my reviews. Hopefully there's a different Manger here. Ryan Kelly Excellentservice. 5 Star Service Ryan Kelly. Has a Business owner I am disappointed with Dallas the Mangers Professionalism Read more