Reviews for Shake Shack West Hartford in West Hartford, CT
I visited Shake Shack yesterday and bought the double shack burger and the Yuzu Orange Cider. The burger itself was tasty and... enjoyable, though this is a really greasy burger! More flavor so I didn't mind, but something to mention. The yuzu orange ciderwas very tart, like lemonade, but I really wanted to try it since its seasonal and I don't live anywhere near a Shake Shack. Iwould say if you don't care for the tartness of lemonade, get the half and half with some tea and I think it would literally bePERFECT! If you haven't tried it before, I would check it out. I don't think I would ever go out of my way to visit but if i'min the area I would try out some of their other menu items. Read more
This place has really tasty burgers! I ordered a stack shack which has a fried portobello and I can tell is pretty delicious. I... went for lunch on a Sunday and it was kinda crowded (they are really popular and you'll notice why!) Sitting wasn't impossiblefor dining in tho. The down side of this is that the facilities were a bit nasty: no clean tables, trash bins at fullest, dirtyrestrooms. I still give 5 stars cause flavor was really good, quality was fantastic and service was fast. If you are craving fora tasty burger then I do recommend thus place! Read more
We stopped in for a break from a long road trip to get shakes. The shakes were very tasty - 4 star good! But the service was not... only slow, but incompetent. After waiting 20 minutes for our shakes, we asked for a time estimate. A staff member walked acrossthe kitchen, picked up our shakes, which were just sitting there, and brought them over without apology or explanation. When wepointed out that we should have been called when the drinks were ready, he seemed surprised before he turned and walked away.Customer service training is very much needed. Read more
The burgers and chicken sandwich were pretty good. The chicken chunks are a little greasy though. The kids all enjoyed the... cheese fries also. It took about 10 minutes to get our food because they had a lot of to go orders to fill. The young lady whotook our order was very nice. Read more
This is a 5 star in terms of FAST food, even though it wasn't very fast service... The burgers are nice and small, nothing... extremely greasy. Had a bourbon scallion burger which was a nice interesting tasteful surprise. The shakes, were honestlynothing too special. For a place named shake shack, you'd expect that would have been the best part, but unfortunately McDonaldsdoes it better... French fries are okay, could be more crispy. Don't bother with the cheese fries, the cheese comes from a canat the taste of it. Read more
Terrible food experience. I am sure to get a better burger many other places like Popeyes the fries were cold and not crispy.... The cheese fries were meh. Cheese tastes was like melted american cheese and nothing special. No spicy taste to anything. Everyfood item was bland. Shrooms burger was like eating mushroom tomato onion in a bun with some melted cheese on and off. I'd notrecommend for people to eat here. Also there's hot table panini next to this place and poke bowl place they both are 100 timesbetter. Read more
Burger was ok, although, bun top ice cold to the touch on the outside and tiny for the price. The fries were crispy and also ok... but very thin for krinkle fries. The root beer float was good. Over all, not very good, overpriced (no combo meal specials) and"genderless" restrooms which is kind of a good thing except the way they present them is too "woke" for me. So I went backtoday, I got the Buffalo Chicken ???? sandwich, it was very tasty, probably needs either a slightly bigger bun or put togetherwith more care, but, again, it was yummy. I upped my rating from 3 to 4 stars, they're trying but they need to hire people moreinterested in serving the customers than talking loudly about their social lives and joking around. Read more
I love this shake shack they are so pleasant and respectful! The place is clean and they made my food pretty quickly. My food... was hot, well made, and delicious! I?m closer to 2 other shake shacks but I?d definitely go out of my way to come to this one,super worth it! Read more