Reviews for Dunkin' in West Haven, CT
Donuts and coffee and bagels...what's not to like.
A friend of mine and I had decided on a whim last night to go to DD this morning. I happened to notice on the DD app that today... 9/29 is national coffee day and I was entitled to a medium iced or hot coffee. I ordered a pumpkin spice latte because it was myfirst time getting pumpkin spice this season. Anyway, I used the app but the price didn't show the free coffee. I questioned whyI had to pay $4.29. My cashier was very nice, but when I asked for the manager to get a refund and after we figured out why thefree coffee didn't come off my price, (supposedly no mgr on site. Really? Only employees open the store and open the safe to getcash registers ready to open drive thru & inside?? That doesn't make sense) another employee with fading pink dyed hair cameover and told me that there were other customers forming behind me and they couldn't give me refund. Hello. I AM A CUSTOMER ALSOAND MY ORDER AND PRICE OF ORDER WASN'T CORRECT !! I called 800# right away and got the situation documented and gave bad reviewto corporate. Read more
Just want to give a compliment to the staff here at 12 Boston Post Rd in West Haven. Service is always good, staff are friendly,... and they always get my order correct. Even when it's busy the staff are patient and have positive energy which I appreciate.Thank you all! Read more
Parking lot is a nightmare. Worse still was the service. I went inside. Ordered a coffee and some food. Got my coffee. Stood... there for upwards of 5 minutes while everyone who ordered after me got their beverages and food. A young man behind the counterasked if I had received my food. I explained I had not. He spent several minutes looking for it. Found it... a young lady"working" was holding my bag of food, and had been the entire time while she was screwing around and chatting with hercoworkers. By the time I got my food, it was cold. How hard is it to put the bag of food on the counter, literally 3 feet fromwhere you're standing around chatting loudly about your personal issues? There were like 8 people behind the counter and onlyabout 4 or 5 were actually working. Read more
They Could Never Get Your Order Right! The Store Is Dirty, Definitely Need A Better Crew & MANAGEMENT!
This location watched as EMTs tried to get coffee but they locked there door during normal business hours! Bad for business to... not even open the doors ??????????? Read more
Very rude! Poor customer service skills! I went and was very polite greeted drive thru employees no response to the greeting.... Ordered my food and coffee. I asked for my coffee to be remade service was denied. Started to eat my hash browns and hair was inmy food. I?ve worked in fast food for years and I know the perks and what should be done and shouldn?t by employees. My coffeeshould?ve been remade without any questions! Unsatisfied customer and I will be calling corporate! Read more
I work right down the road from this place go to get a coffee at 7:50pm and they?re closed twice this has happened to me when... they supposed to close at 8pm. Like I get it ppl wanna go home but you turning ppl around at 10 mins b4 y?all close is beyond me Read more