Reviews for Popeyes Louisiana Kitchen in West Kelowna, BC

Amazing staff, fast service , great food. Overall my favourite place to eat. Highly recommended

I really enjoy the food here. Popeyes chicken is great. But the service is well below average. If they get the order wrong they... straight up refuse to accept it. They also will walk off to the back if they don?t like your question. Read more

Unfortunately we have not had great experiences here the 3 times we have been. The first time our food was cold; we ordered take... out and drove 5mins before we ate it so I blamed it on that. We decided to try a second time and again our food was cold,especially the fries, but we sat outside in their seating area and just ate it (the store inside was too busy to try to go inand ask for new food). Our third visit was this past weekend and not only was our food cold, the portions were exceptionallysmall - we had two sides of fries and one was about half full and the other about a quarter full. My husband went inside to askabout it and was told "that's just the size." We ordered a platter and were given a small cup when it was supposed to be a largeone, so we asked if they gave us the wrong size cup by accident and were told "we are out of large cups" something they probablyshould have explained while giving us the cup... We have visited both the Penticton and Vernon locations and the service andfood is exceptionally better so we will be making the drive to those locations over visiting this one again. Read more

Third time visiting in past 2yrs. Not sure what happened to this spot. Gone downhill fast. Servings smaller, prices... higher, staff treated customers as a burden. Won't be back. Can find quality Popeyes food and service when I'm inPenticton or Vernon. This branch is an example if what happens when a good product and brand both land with poor management andpeople who don't care about the customer. Really disappointed to give a negative review to a once exceptional Popeye'slocation. Figure it out. You're tarnishing the Brand. Read more

I've been a Popeyes fan for decades and have never had a bad meal until I visited this awful location. Brought a 10 piece bucket... home and right away I noticed the color was way darker than usual. Oh oh did they over-cook it or cook too much and leave it towither under the heat-lamps? Either way it was leathery and so hard that there were parts that a jig-saw couldn't cut. Not onlythat but they didn't give us the proper combination. They cheaped out and gave us 5 drumsticks and 4 thighs and 1 back! Inoticed when I bought it that they had a HUGE pile of fries just sitting there going stale and sure enough the sad specimensthey gave me were cold, dead and limp. The biscuits were HALF as thick as they are supposed to be and were stale and hard andhadn't been brushed with butter as is company policy. This sordid rat-hole is damaging the brand! I eat twice a week at theLangley B.C. location and if I didn't know how awesome it is I'd NEVER set foot in a Popeyes! I brought this inedible atrocityback the next day and the young girl had TERRIBLE customer-service skills and said, "Of course the fries were cold we have tocook up a huge pile and leave them sitting out in case someone orders a 10-peice meal! Epic FAIL!! Read more

Food was decent, first time for that. Was impressed about white chicken breast on a sandwich, that was nice. We caught them... right before close so they didn't have a few things and they were cleaning around us to get ready to close. I'd try going againduring peak hours to see how it was then. Read more

Was visiting for a few days and came across this Popeye's location. After ordering takeout, we decided to eat in. Good thing we... did. Ended up missing an entire large order of nuggets. It was replaced and a few extra were thrown in. Then noticed we weremissing the biscuit. Ah well. Staff were extremely nice, the place was clean and the freshly made nuggets were delicious. Read more

Fried chicken is amazing in the first place, and fried chicken sandwiches are the pinnacle of the craft. In "Good to Great" Jim... Collins notes that the companies who truly excel in the long-term find what they are skilled at, what they are passionate about,and what they can make a profit serving. Popeye's appears to have aligned with this trinity. As such, it has delivered upon itsobjective of crafting outstanding fried chicken sandwiches at affordable prices. Having tried the original chicken sandwich, andnow the spicy variety, I can say without a doubt that I will be back for more. Their biscuits and fries are tasty, and thechicken tenders were also subject to rave reviews from my children. Read more