Reviews for Dunkin' in West Orange, NJ
Best Dunkin? Donuts in the area service is always great! staff are very friendly and they know my order the second I walk up to... the counter. Read more
Hands-down, the best Dunkin? Donuts they have the best customer service, Marci Kay Marlon Richard Taylor all top-notch people... make the experience that much better. They know my drink for the minute they see me walking the door. Food is always fresh.Coffee is delicious. Really great customer service. Read more
The customer service is really good. The new manager is Marci and she's amazing! Always greets with a smile a provides excellent... service. She really cares about her customers. Read more
This Dunkin is a hidden gem. I?ve been coming to this location here for a few months now and am blown away by how amazing the... staff is. Marcy, Kay, Richard, and the other gentleman (I haven?t gotten his name that?s my bad) that works there are the best.Kay and Marcy always know my order sometimes even before I do! The employees here are so friendly and really do make you feelat home. Big ups to the Dunkin crew at the South Valley, West Orange location. Thank you for being you! Read more
Best Dunkin donuts around.. everywhere else always jacks up my drink ..all the workers have great customer service.. positive... energy and a lively laid back location..thank you guys!! You are the best..will be back again and again..take it easy guys andcontinue with your positive and joyous energy!!! Read more
Always a terrible experience at this location. The place is often dirty and unkept, the workers are extremely rude and careless.... During my last visit the single employee that was there seemed a bit out of it, unable to keep his eyes fully open and movingvery slow. Read more
I've given this location several opportunities to correct issues. I do appreciate the fact that the Owner answers the reviews.... And I also like the fact that he says you can speak to the manager to rectify any issues. Which is true. The manager, I know whohe is, is very professional and apologetic. But they continue to employ staff that simply cannot do their job, includingfulfilling an order in a franchise business. Dunkins system has to be the most simplest to abide by to achieve the same tastelocation to location. This is the only location that literally has their own 'unique' taste in beverages. Want a bitter tastingcold brew, go here (taste like they make it from used hot coffee grounds). You want the trashiest tasting coffee to screw upyour morning, go here. My only thought is that they must not be cleaning the machinery according to DD standards, and notprepping as per DD standards. I complained of a botched coffee order a couple weeks ago. And the guy poured off have of the cupof sugar laden coffee (i ordered 1 sugar), and poured hot water on it. I put it on the counter after I sipped it, and walkedout. Keep the money. I swore I wouldn't go back again, as they have repeatedly screwed up my coffee order. Today, I was in arush, and could not make it to the DD on Northfield (THE BEST COFFEE), got old tasting coffee yet again. And FINALLY, after 2years of bad orders, I said I would go and post a review ripping this location. DD needs to have a direct complaint program.Where they send someone to mystery shop the location to confirm complaints. I do not believe this establishment can produce DDbrand product. Save your money and head to the next location. THEY CLEARLY LIE ABOUT WHAT THEY'RE SERVING YOU, I.E. REG COFFEE,SPECIALTY COFFEE, MIDNIGHT COFFEE!!! Read more
This is the best dunkin in west orange they get it right every single time. I look forward to you guys every morning!