Reviews for Pizza Hut in West Orange, NJ
Worst experience I ever had with take out. I placed an order for this location for delivery through Door Dash. Promised delivery... time was 8:50pm, after the delivery time was constantly being changed and being changed to AN HOUR from the original deliverytime, while not getting any response from the driver I decided to reach out to Door Dash. They cancelled the order and I hadbeen advised to contact Pizza Hut for the refund as they are not responsible for refunds since the money has already gone to therestaurant. I immediately contacted the Pizza Hut customer service, on 10/7/22. After explaining the situation I was advised asupervisor for this location would reach out to me within 1-3 business days. A month later, 3 calls later were made. I stillhave not received my money for the food I never received nor have I even received call from the supervisor if this location.They keep telling me a request was put in and I will be getting a call, but here I am still waiting a month later. The attentionthey have to their customers is horrible. I don?t understand how as a supervisor you let a month go by without reaching out toone of your customers. I will never give this location my business ever again. Also wanted to add, I literally live less than 20mins from this location, it was unnecessary for the door dash drive to arrive an hour after the scheduled times. Read more
I received burnt pizza on 10/28. After speaking with the manager on that night, I was told that I have to wait until Sunday to... speak with the General Manager for a refund because I was not interested in receiving a remake nor a store credit. I spoke withthe general manager Juan on Sunday 10/30. He stated that Pizzahut doesn?t issue a refund, he could offer a store credit orremake my food. I asked why did the previous manager tell me only the general manager can issue refunds. He said ?because theother managers are afraid of customers and I?m not.? I expressed to him that I had to purchase another dinner for my family. Hisresponse, ?oh that?s not my fault?. Juan was not helpful at all. He left us feeling like my experience didn?t matter. Nocustomer service at all, lack of empty for the General Mangers. He said to me I wasted 23 minutes of his time!!! At the end Isaid I will call back if I don?t hear from corporate and he hung up. Read more
I never really had a issue with this location i pick up and go. Placed a order last week and I didnt check like I normally do. I... had the Detroit so I wasnt expecting a lot of sauce. I take a bite no sauce. I call they said they can remake it but I have tocome pick it up they don't deliver to my area. For a refund I have to speak to a different manager. They offered me a storecredit for the sauce. What kind of service is that. I reported to corporate and I dont see myself going back there for awhile.They don't care about their customers. I should've read some of these reviews before I order. Read more
I have ordered 3 times from this pizzeria because Papa Johns (where I shop every week) was out of order. in two of them my... order does not arrive and when I call nobody knows what happened or they do anything to solve it. they only say that it wasdelivered even though I received messages from them telling me that my order was cancelled. (this never happens with othercompanies) The last time I wrote to customer service, they sent an email saying that the local store would contact me and neverhappened. So twice I lost my money. The pizza there is good, but I don't recommend ordering anything online because you risklosing your money and leaving hungry. Read more
Always get the same two things and it is always messed up. Today was a reminder of their poor service and quality of food. I... supposedly spoke to the manger twice once to confirm my order was corrected and once to confirm my address for delivery. Thefirst time I received a plain pie and the second I received a pie with just olives and onions. I placed my original order for asupreme pie at 635pm and received what was supposed to be my corrected order close to 930pm. Truly disappointed. Read more
If I can give no stars, I would. First when I walk in one of the female employee acknowledged me by saying ?yes?. Then my order... was not ready on time, I was told another 5 minutes I walked back in 10minutes and she?s like it?s going to be 5 minutes.Finally get my pizza and it looks horrible/tastes horrible. The pepperoni pizza was mostly sauce. The veggie pizza the crust wasall messed up, not sure why they even bothered boxing these pizzas. Read more
Terrible!!! $42 on burnt cheesy bread. You would think west orange would have better service then this. Will never buy from here... again! I don't know why someone would even put this in the box and think is okay. Unacceptable!!! I don't EVER buy pizza hut andended loving the commercial deals I wanted to give it a try. Never again!!! Read more
The chicken was OK I had to eat around the pizza which was my second pizza because I had them remake the pizza. There was no... cheese on it super dry bubbles all through the pizza. Customer service is as if you?re talking to a computer you say thank youthey look right at you and keep it moving. The young ladies in the back had an attitude because the pizza was not madecorrectly. They truly need to pick up on their customer service and probably making pizza to customers satisfaction when you payfor extra cheese. That?s what you want not a dry bubble pizza Read more