Reviews for Dunkin' in West Roxbury, MA
Consistent location with food & drinks but the management should really train the Greek or Albanian lady with the long dark hair... & big nose. She always has a scowl on her face & a very, very bad attitude. A couple weeks ago I visited & ordered my usual(large ice macchiato with oatmilk.) I took a sip in my car & immediately realized it tasted rotten. I went in & told a differentemployee who gave me no grief & she butted in asking "what's wrong with it?" I explained the milk tasted off & she went ahead &remade it with the SAME source of oatmilk. Needless to say the second one tasted rotten too. She got visibly angry & begantalking to coworkers in her native language. I told her I'd have my drink with almond milk instead. As she angrily made it shehad the nerve to say to me "maybe you don't like oatmilk!" I replied back that I love oatmilk & she should know since I orderthe same thing almost everyday & she takes the order. Many customers witnessed this entire interaction & it was disgusting!Shame on her for being a nasty person. Every other employee there is pleasant. Management should really take note & address it.I'm not the only person she is rude to Read more
Friendly staff. Training many people that day but still served correctly
Very bad service at this location had to wait long time to get my food. The person making the food dint, know what it whas... doing. Read more
Morning crew is great. Stop by most morning?s before work. Usually pretty quick in & out.
This has been my favorite Dunkin Donuts lately I have my favorite spot that I park at in the lot. all the time when ordering my... coffee it's always prepared how I like it. The girls working behind the counter always nice thumbs up plus 4 stars Read more
Terrible customer service went in with my coffe re made and kailtyn was very very rude alone with the male that's working with... her it hey both denied to re make my coffe I will never go to get his Dunkin' again also the place was. A mess hasn't beencleaned in over a month teribble customer service no manger on duty one star and will be calling coperate Read more
Too many High School students hanging around using foul language and wont give up seats for elderly customers. Cashiers and... management must kick them out if they dont order. Every thing else is fine. Coffee and food is delicious. Read more
Service is fast and quality is good. I don't even know how they do it with so many people going in but they do. You can sort of... still get a drive-thru experience if you order mobile and pick up. You have to get out of your car but ninety-nine percent ofthe time your food is waiting for you Read more