Reviews for Dairy Queen Grill & Chill in West Vancouver, BC

Needs to have more staff working. My food is always fine but it always takes far too long. 2 people is not enough.

Is playtime for the staff supposedly working here. DQ treats are fine, so are the fries too, I quess. Since new ownership, is... not the DQ I once knew and loved. Read more

Only 3 stars as the pumpkin pie blizzard was not up to standard. The ice cream was white for the lower quarter of the cup which... shows that it was not properly mixed; cup was not served upside down as for any blizzard; there was no whipped cream as perdisplayed image! The service from staff at this location needs some training on customer service! Read more

I thought i was gonna have a bad day seeing there was only one employee but it turned out to be great coz this guy with curly... hair( didnt get his name) was great at his job and he was basically multitasking dealing with the register in and out of thekitchen. 5 stars for my guy 3.8 for dairy queen get more employees or give the man a raise ^^ Read more

I ordered gravy and it looked suspiciously creamy but I didn?t think anything of it until my 5 year old said yucky and spat it... out. Then I tried it and the gravy was raw, I could taste the flour/corn starch in it. I told the staff and they said it wascooked in the morning. I asked them to try it but they refused to because they ?don?t eat gravy?. I threw it away and asked tospeak with a manager but one wasn?t in. I made a complaint to the Vancouver health food safety department while my kids areplain fries. On my way out, I told them I had made a formal complaint about the gravy and they need to look into it and left. Read more

Really caring and sweet kids working there but very short staffed and overworked. Two people isnt enough for when there is a lot... of customers. Either owner has issues finding staff or is trying to save money by torturing these poor teens. A+ to workers andfood. C+ to owner as its been short staffed for a long time now. Read more

I went and ordered a non-dairy dilly bar. They took my payment, went into the back and told me they didn't have a non-dairy... dilly bar. I asked for a refund since I wasn't able to get anything. They asked if I wanted anything else and I said I didn'thave time. They said they also had a non-dairy fudge bar, so I said sure. They mistakenly tried to charge me full price for thenon-dairy fudge bar until I corrected them that I'd already paid for 90% of it. They were very confused, then the person whowent back to get me my non-dairy fudge bar came back and handed me two bars and said "you're good to go" so I took them and leftto get to where I was headed. After getting in the car and leaving, I opened up the plastic wrap of the bars they'd given me andrealized it was instead a vanilla orange bar WITH DAIRY. I didn't have time to go back and get my refund or complaine. DairyQueen straight up scammed me. I'm vegan so I can't even eat the bar. You better believe I'm going to be bad mouthing Dairy Queento anyone who will listen for the rest of my life. Read more

Decided to treat myself to some chicken strips and a "basket of fries" through skip the dishes. Was pretty expensive to add the... extra fries and this is what arrived. This isn't even a regular order of fries let alone enough to be considered a basket. Icomplained to skip and they gave me $2.32 back! What a total rip off! Don't waste your money! Read more