Reviews for Western Springs - Lou Malnati's Pizzeria in Western Springs, IL
Visiting Chicago for business and since this was the first time here, i had to try deep dish pizza. Asking around, several... people told me to try Lou Manati's and I'm so glad i did. The pizza is phenomenal, incredibly filling. I ordered a large formyself, thinking it would be like a typical pizza, boy was i wrong. This thing is so filling it's easily a 3 or 4 person job. Igot the sausage one and the thing has to have 2 pounds of sausage. The crust is amazing! Tons of cheese. Tomatoes were amazing.Sauce perfect. Service was excellent. They really took care of me and made me feel welcome. The only downside, the pizza wason the pricey side at $32... That being said, it was huge and incredible quality. I wish we had these in Utah! How can I buy afranchise?!?! FYI: The picture doesn't do it justice. It may look small in the picture, but trust me, it's huge and weighs aton. Absolutely wonderful! Read more
Pizza is very good. I ordered and paid online. When I get there they tell me I dod not pay. They say they have been having... issues with their online payments. Be careful if you are sending simeone to pick up your pizza. They may have to pay when theyget there because their system needs fixing. Read more
The rating is for the service which should be a 1 or 0 star. The pizza is always tasty but best when it?s actually hot. The... order was put it on the Lou?s ap, said it would be ready at 6:50, 80 minutes post order. We arrive at 6:55 in the curbside line,teenager takes our name and goes back inside. We waited for 25 minutes and no one came to check in, give us an update, etc., soI went in. Miraculously the pizzas were ready & ?just being boxed up,? no apologies made for the wait. Nothing was hot when wegot home. I would prefer to be told by pizza would be ready in 90, 100 minutes (whatever it will actually take) and it just beready when/close to when I get there. The ovens can only hold so many pizzas at a time right? Doesn?t feel like a supercomplicated math problem. We?ve had better experiences in the past but the wait is always long and it feels like the place isbeing run by teenagers. Read more
After ordering 2 hours of a wait; this is the quality of pizza we received! Delivery guy was rude and defensive! I called to... speak to a manager, instead of being sympathetic or regretful; she justified the poor quality due to the pizza being uncut andbecause they are overwhelmed. The pizza has cardboard sticking underneath and it was soggy. I have ordered deep dish pizza formany years and have not received it this way. I will NEVER order from this location ever. Western Springs location. They lostmy years of business. I am a customer service manager, I would have never treated my customers that way. Read more
It's an Express/no dine-in. Outside of that, it is a very good spot to get some very good deep dish pizza. I have zero... complaints about the staff, the food, and the customer service. the customer service is the only thing that's better than thepizza. It's a great place for great good. Read more
Service is excellent. Staff is great. I dont know what happened to the quality of the pizza. Its just not the same... anymore. Ill be going elsewhere from now on. Very disappointed in the deepdish and thin crust pizza. Maybe its theingredients they changed? Not enough ingredients on the pizza? Not sure. But its not as tasty as it used to be. Friendsfamily and myself are very disappointed...... hopefully they corrrect the problem. But im not gonna order again to bedisappointed again. Its very expensive for disappointment. Goodluck Read more
Very unhappy. I made the online order. It listed a time. I arrived 10 minutes before and they asked who I was, and I told them.... My carry-out food came 38 minutes later! The pizza was markedly over baked with edges burnt and very hard, and crust very dry.The garlic and cheese sticks were also very dry and tasteless. Very negative experience. Read more
Well, this pizzas are good, or I would not be going there. BUT, the last time I was there, last week Friday, I did not receive... my ' points ' for my pizza purchase totalling a little over $56. Then when I asked the person at the counter, she told me to goonline and submit the ' reward number ' . Well. I tried that, and the online process would not accept the ' rewards number '. Idid write / email Lou's Team, but have not heard from them... rather disappointing. TIP to the customer - make sure the clerkhas your reward number before checking out ... Hopefully " Team Lou's " will contact me soon...I'll let you all know of theoutcome. The store us located in Western Springs Read more