Reviews for McDonald's in Westfield, MA
Went at 10:30ish pm..Burgers were cold,plain old tasting even though my Bacon McDoubles were to special order.(ketchup & extra... pickles,no mustard)--And Fries lacked salt.Highly disappointed.1st time ever in 5 yrs. of not eating junk food.Waste of $ &never will do again. Read more
It's a standard McDonald's. I've gotten decently prepared burgers/meals and fresh hot fries. Don't think I have gotten a messed... up order here. Worth the trip if you got a McDonalds craving ???????? Read more
You know I don't come here as much as I used to :( probably because of just timing and I been trying to eat at home more :) but... when I do stop here my food is always fresh and my order comes out pretty quick. :) Read more
I asked for my order to be a certain way and I finally got what I asked for They need to teach the other McDonald?s how to do a... correct order Great job Read more
Wish I could give ZERO stars, the reviews allow only 1 to 5 stars. Employees at this store are incompetent. They make orders... incorrectly on a routine basis. This can be a custom item or a regular item on the menu, the employees routinely make ordersincorrectly. The management is beyond rude, if you call to make them aware of a mistake, they are rude, many times refuse toacknowledge the mistake, and then after you explain the mistake a few times, they will begrudgingly say they will "put your namein a book to replace items next time you come in" or you can "come back and we will re make your order. Two problems, 1 - do youtrust these rude employees to remake your order? 2 - gas is expensive, why should I have to make 2 trips to get my order rightthat McDonald's could not get correct. I have spoken to the franchise owner's office a handful of times, they only want to sendout vouchers so you can go back to the restaurant. Spend your money somewhere else. The people working here are rude,incompetent, and have poor attitudes. Read more
If I could give zero stars I would. You ask for plain thinking in some way you are helping them by making their job easier and... they still manage to do it wrong. They take forever even with no lines. And if they do serve you fast make sure to look insideyour bag because 99.9% of the time you're gonna be missing an item. These are Honestly the nicest things I can say about thislocation. To the owner if you ever go through reviews. Put up a self serve section. I would gladly make my own meal and you cansave on labor. Also if you do go to Corporate with this idea and they like it. I would like 10% of the profits. Thanks. Read more
The caramel frappe shakes are awesome the new quarter pounder cooked fresh and hot is awesome and the second one is only a... dollar and I spoke to the chef a new older white gentleman so instead of getting burnt burgers I got perfectly cooked burgers.The french fries and hot fudge sundaes are delicious and they even have gourmet cookies. The restaurant is always clean and theemployees are always polite and professional I absolutely love this place. Read more
McDonald's is McDonald's. Not sensational, not horrible. The kids love it, of course, and that's what keeps us coming back.... The food was fresh and the waitstaff was friendly. We didn't wait long and it was pretty clean. Read more