Reviews for Dunkin' in Westfield, NJ
Not star worthy. Walked to the register to place a cash order. The employee that seemed in charge suggested I use the kiosk to... place my order because they were very busy preparing orders that were coming through via several apps. I shared with her thatall I have was cash. She ask I wait until she completes the orders coming through via apps. Understanding, I waited. In the meantime other customers were coming in and ordering through the kiosk and rcvng their orders before she can even take my order atthe register. I called that to her attention and all she says was I needed to wait because they are very busy, for me to use thekiosk, I reminded her that I do not have a card to pay for my order via kiosk that all I have is cash. She says, ?well I?msorry, I cannot take your order at the register now, we are busy filling in orders through the apps and kiosks, I would have towait.? Then goes saying that the register is not working ?. HUH? Waiting for nearly 10 minutes she could not communicate thatpart to me from the beginning or tape a sign on the register saying ?OUT OF ORDER, PLEASE USE KISOK?? Even though I did notbelieve the register was broken, she did not want to bother taking my order at the register. I used to frequent here forconvenience. Not anymore. A paying customer is a paying customer no matter how they order (DD app, DoorDash, Uber Eats, kiosk,cash at the register, etc). A customer service rep in any industry should not make a paying customer feel obligated to order howthe business wants them to. Read more
Very bad Dunkin? Donuts. They always mess up my order and half the time when I order coffee and a donut or sandwich they?ll give... me the coffee and tell me I didn?t order a sandwich. So why was I charged so much then if I didn?t order a sandwich? A coffeecost $8 now? Seems like they are trying to scam people. Charge for the food and not give you the food and pocket the money. Read more
Quality service for a dunkin. This store is half convenience store and half dunkin donuts, so the staff are spread a bit thin,... not their fault but you may not want to go here if you're in a hurry. Again great service. Read more
I ordered and was late to pickup, I tried calling them, no one picked up. When I went my order wasn't there , when enquired the... guy in the counter was so rude and wasn't ready to listen what I was saying , instead asked me from which country iam and treatsme as if I came to claim the food which I dint pay for. Ridiculous ! Worst service. Read more
Wanted 2 $5 bagels. Sesame bagel, no problem. No egg, no problem. Sub ham for bacon, problem. Just no, absolutely not. Every... other dunkin in the area, not a problem. To top it off, 2 tiny strips of bacon and they didn't melt the cheese. Just terrible,terrible service. Awful. Read more
This is a very clean and pretty Dunkin Donuts(if that makes sense lol). The girl that worked there answered my questions super... politely and thorough when I asked what was the difference between drip and regular coffee. I stopped here a few times that weekand it was always a great experience. Read more
Good items, clean, nice staff. A bit "unfinished" on the other side of the store, but who cares.
I like it here. They sometimes not prepared for the mass people, but when not too many customers they are fine.