Reviews for Jersey Mike's Subs in Westlake Village, CA

Burned the hell out of my chipotle cheesesteak ):

Exceptional staff. I ordered online and when I got there they were slammed with online orders and customers almost out the... door. Even with the pressure of trying to get to everyone they worked quickly, together and stayed friendly to customers (eventhe impatient ones). I was so impressed it wanted to write about it. GREAT JOB, great team and great leadership. See yousoon... Read more

We have has great experiences every time we come to this location. The employees are helpful & attentive. The sandwiches are... made perfectly every time too. Recently it was my spouse's birthday & they wrote a nice birthday message on the bag, so sweet!Make sure to thank them with tips because their work is top notch! Read more

The staff is very friendly and make it a point to remember my order! Which is awesome ?? I highly recommend the subs. They are... always on point Read more

I tried the new service offered at this location of curbside pick up, put all my information for me to receive the hot sub from... the car and more than 15 minutes went by without getting my food, all to find my food was just laying on the pick up table... ifyou are not going to do the service, don?t offer it! My hot sub ended call and my cold sub wasn?t cold anymore, really unhappywith this ?service?. Remove curbside pick up from your app if you won?t do it! Read more

Our online orders have been wrong two times in a row now. The receipt printed with the correct order information but the... sandwiches were made wrong. After driving 10 minutes to pick up the sandwiches and returning home only to open sandwiches wecan?t eat, we have discovered the new location in Agoura (next to TJ Maxx) which is much better at making a sandwich correctlyand with a smile. Read more

The service wasn't customer-friendly. When I asked for mustard and I got mayo instead, the sandwich maker didn't know what to do... to fix the problem. She acted as if it was my fault that she got the order wrong. Then when I asked for mustard on the side, themanager didn't acknowledge my request. She acted as if what I asked for was unreasonable. The poor customer service makes me notwant to come to this Jersey Mike's in the future. Read more

Good sandwiches, ok prices (a bit expensive). They do carry gluten free bread (be sure to call ahead). They do a decent job... trying to prevent cross contamination but still has work to do. Lines can be really long at lunch time so be sure you haveplenty of time or order ahead. Parking can be difficult at times. Read more