Reviews for Baskin-Robbins in Westland, MI
Don't go here! Claim they couldn't make any shakes when I'm pretty sure they could!!! Also, eating while customers are checking... out!! The young girl working there was more concerned about her phone ringing than actually serving customers!!!! Unprofessionalat its finest!!! Read more
They have two freezers and only one working. Half of the ice cream flavors are not even in the one that works. Whenever I come... in here they never have donuts, they never have a working blender. How in the hell are you still open for business. Take notesfrom the one in Plymouth and on Merriman Rd. Do better. Never coming back. Read more
My daughter's cake looks TERRIBLE! Such a sloppy job for a $25 cake...not happy. And their # says disconnected when you call... them!! Read more
Never havevaniallia ice cream for the coffee drinks. This place is going down hill really fast. IT'S BASKIN ROBIN 31FLAVORS and... they have maybe 10. Read more
Got there about 8:30 on my daughters birthday, yes it was late? was a crazy day! Two younger girls where there and they had many... lights off, to where I was bummed and thought they were closed at first but figured I?d try the door anyway. And it was open, goin, there is not one donut or muffin behind the counter and all the lights in that area were off. Seems they are trying to makeit look closed and empty stuff before closing so they couldn?t LEAVe at closing, instead of then ?closing? (doing all that kindof stuff) The cakes are so tiny for the price and they didn?t have one I loved so I just picked one that would do? then I askedher to write happy birthday and the one girl took it like ok and the girl from the side tells her no, so then she turns to meand tells me they don?t have the icing to write. So I left and got cake and ice cream across the street. Getting a small cakeand an ice cream cake (all ice cream, frosted like a cake)? buying both do those were cheaper than the little one I was about topay for here. I don?t blame people for starting to clean stuff they can to get out as fast as they can, afterrrrr they close,but not when you toss everything people want and I am side deny stuff if things are already washed. Read more
Walked in at 8:45 & they shut the outside lights off and told me they were closed. I asked what time do they close and they... said 9, I then said it was only 8:45. They then informed me that they needed to close to clean the ice cream machines. Seriously? I thought they did that stuff after they closed. I only rated 1 star because I had to. Wouldn't give them any if Icould have. Read more
This location has some questionable procedures! I came here, After calling to confirm first, if they were able to make an ice... cream sponge Bob cake. I was told on the phone yes. When I get there I'm instructed to talk to the"cake decorator" who couldn'tshow me ANY work she/ they've done in store instead she's showing me pinterest cakes off her phone! When I asked if the cakewill look identical to the pictures (because these are public photos, not Baskin Robin/ her work) she explained these are justphotos so she will TRY... She showed me about 4 pictures but explained she could only produce 1 because they only had thedecisions for one cake, which was a clunky sponge Bob toy. After she insisted I get the one cake I DID NOT WANT I ended theconversion and kindly left with no cake. Went right down the road to Walmart and got the cake I wanted at half the price andhassle. The store was clean, easy to see from the road. There was a caucasian woman and black Male very helpful and polite, theother two employees not so much... Although I stay close to this location I will not be back. Read more
This place didn't have hardly any ice cream on top of that the young girl who was waiting on me went to go and try and answer a... cell phone that was ringing before handing me my ice cream like wth!! And she was eating popeyes fries while I was paying for myice cream. They need the health department called on them!!!! Matter fact I'll be the one calling!! Read more