Reviews for Biggby Coffee Drive-thru in Westland, MI
They have new staff in there. This used to be my favorite location but now I have had three bad drinks in a row. The staff don't... smile anymore. There is one black guy who has been working there for a while so I only get good service and coffee when he isthere . The new staff need more training or this place will go down hill Read more
This is one of the only biggbys that are perfect every single time! I usually get coffee though the drive through before going... into work right down the street, everyone is always nice, and the coffee is always good!???? Read more
I?ve been coming to this Biggby for a few years, as it?s near my home. No matter the time of day, the staff is quick, efficient... and courteous. They are always offering special deals specific to this location and for the MOST part, my drink is madeperfectly (and if you call to say it was wrong, they will remake your drink for you)! I actually prefer this location over anyothers. Definitely recommend them if you?re looking for a great experience Read more
Used to be my favorite biggby. Now its just completely lacking in service, speed and accuracy. Something is wrong every time i... get my order and i can't bring myself to wait over 5 minutes for someone to even speak to me at the drive thru speaker andnearly 30 minutes total (the line wasn't even long). Not worth the money anymore. Even with endless coupons. Im not one tocomplain, EVER. I've never written a review in my life. But this owner needs to fix these problems before he loses numbers ofloyal customers to other coffee places. I know I'll be finding a new spot. Read more
Use to be my favorite biggby location but lately every time I get a drink it just taste like burnt coffee and when I asked for... sweet foam on my last order it was frozen and freezer burnt Read more
I have been going here for a few years now three times a week. The girls use to be professional always with a smile on their... face. On 7/30/22 it was about 5 or 6PM I had a coupon one that you use over and over until the expires date instead of justtelling me it's not for your location you were going to just let me think you used the card. Then you didn't read the part aboutreusable until 8/30/22 just don't return it to me. I asked for it back with my change and drink here comes another rude persontrying to give me someone else's order really. I said no that's not mine well what did you have is what I got out of this rudeperson I told her my drink and I need my card and change back as well. That coupon is not for this store! so you just going tokeep my card thinking you're the only Biggby a person Shopp's at. To the owner your employees are a reflection on your business.Better training dealing with the public. What should have been said as soon as you saw the coupon was not for your location, I'msorry but this is not for this location and handed back with her change then make sure you get the right drink to the right carand say thank you! will not be buying coffee from this location any time soon. Read more
Love BIGGBY Period!! Love the smell.. The Taste.. Yummy.. This place is Busy! The staff is Always moving and Doing a Great job... with the Demand! Went in this location for my first time and while I was waiting Noticed the Wall of Plaques!!! So Awesome! TheArticles about the owner pretty cool!! My FAVORITE BIGGBY PERIOD! KUDOS!! Read more
I love this place! I?ve been getting coffee and every drink in between here for as long as I can remember! Every employee is so... genuine and sweet and always makes an effort to put a smile on my face. Even in the drive through considering how cold it islately! Read more