Reviews for The Westin Chicago North Shore in Wheeling, IL
I had high expectations for the holiday weekend. Was disappointed that valet wasn?t available, bellman never available when... needed, very short bell carts. Parking was fairly inconvenient, whether hotel or conference guest. Breakfast in the adjoiningrestaurant was limited in selections, overpriced, but decent. The hours of the Starbucks/gift shop were disappointing. Severalextremely rude staff members, others were most helpful. My room wasn?t serviced one day (I was gone 9-6). Theroom/hallway/ballroom/gym thermostats didn?t seem to function well. Very warm and humid. The hotel had many weddings and sportsteams/ they could have done a better job room planning accordingly instead. I wouldn?t recommend this hotel unless the locationis perfect for you. Definitely doesn?t meet expectations of a full-service hotel but was a clean, simple stay. Read more
I am updating this review as the management did such a wonderful job, and really made this a terrific stay. Thank you so much... for ensuring this was a wonderful trip, while visiting my daughter nearby. The staff has been very friendly and accommodating. The room is clean and the service is more than expected. The room is ample and everything is very clean and comfortable. Ourview is beautiful. Also the restaurant downstairs is really tasty and not too pricey. The service there is lovely. There is aStarbucks here which does make things convenient, and parking is easy with more than enough room for customers and any visitingguests. Read more
Modern high rise hotel in the northern suburbs. Business people in the week, weddings at the weekend. Has great local... restaurants in walking distance, and lovely walking and running on the nearby Des Plaines river walk. Good option if you need tobe local, and if you have either the budget or corporate deal to justify the higher price. Staff are nice, but forget the hotelrestaurent which is outgunned by the locals and the club rooms as the club is poor. Read more
Decent hotel within ?walking distance? to multiple dining locations. Elevators will give you motion sickness because they seem... to be not calibrated and shake when they move or stop. Daily housekeeping is a huge plus if you?re staying with family and kidsor if you?re obsessed with hotel rooms being cleaned daily. If you?re a ?no shoes indoors? type of a person/family then floorsare going to feel extremely sticky so maybe bring some slippers to wear inside. If you?re staying during weekdays then you mightconsider taking breakfast included option as you can order from the menu at adjacent restaurant. If your stay falls on a weekendthen the breakfast is pretty dull and might not worth spending your points/money on? Read more
The staff was great and space was plentiful And that?s it. Cleanliness was an issue. The hotel appears worn out and neglected. ... Wall paper is peeling off the walls. Glass doors and window appear like they haven?t been washed on weeks and floors weresticky (including the rug in the room.) The space has potential to become an amazing venue Hope someone notices. Read more
Positive: The location was good; amenities were poor. Negative: The hotel was recommended; the location is great; the lobby was... nice but enter the floors and there are stained carpets, food trays sitting for days on ledges, the countertops at thenightstands, sinks and dresser were dirty and I cleaned them myself. Read more
We had an amazing stay at the Westin! I couldn?t give it more praise. The staff was friendly and warm. They were extremely... helpful and made sure we were happy with our stay. Our room was clean and comfortable to stay in. Definitely had a wonderfulexperience staying here. Read more
This hotel is disgusting. I have stayed here twice because my company is nearby and we have a partnership with them. Every time... I?m here, there?s always a bunch of fruit flies in the room. I call to let the hotel staff know and even talk to the front deskand the manager, but they have not done anything. Every time you talk to them, they act like it?s their first time hearing this.See pictures attached for the fruit flies. What a huge let down every time. Please don?t stay at this hotel. I can?t wait tocheck out. I?m going to tell my company to look at other options. Read more