Reviews for Papa Johns Pizza in Wilmington, DE
I ordered a pizza via the app. My order was marked delivered although I didn?t receive it. I called and was put on hold almost... 10 mins. While on hold, my pizza was finally delivered, however, it wasn?t made properly. When I called the store again themanager said ?I made it and know I put garlic sauce.? I said ma?am I have a tomato allergy and see tomato sauce on this pizzaand informed her I was bringing it up there. When I arrived, she looked at the pizza and said ?oh I didn?t make this.? My pizzawas remade but I will not be returning to this location. Read more
This was the best Papa John's has ever did... I was shocked... The pizzas were cooked perfectly... The extra cheese was very... extra... The papadia was good.. it was meatballs and pepperoni...I gave a 4 star based on the fact that the past 3 months Itried yo order from them online... They cancelled my order out and said they had no delivery drivers available.. and when I wentto pick it up.. they were doing deliveries....So after all that time I decided to give them a try agai... They actually did thedelivery.. they came on time...They made the pizzas perfect... Now all the other reviews I seen I agree with them all.. becausepapa Johns is a hit or miss spot and it also depends on who is working... Sometimes you get great customer service and sometimesyou get serious attitudes and no help... I would recommend based off of this recent order... They did not disappoint thistime... I will try them again and update soon...... Update: Ordered again... Its best to go during early hours when they firstopen... The evening... It was typical papa johns... The pepperoni stuffed crust.. had almost no pepperoni... Crust was superthick and huge... Cheese pizza was a little burnt... Wasnt so tasty... But I would recommend still.. just go early.. hit or misstype of place I guess Read more
Placed a order online & opted to pay cash since the credit card processor wasn?t working, got a call from the ?manager? Carmen... saying no drivers but she can have it delivered it through DoorDash if I pay with my credit card which I did. After 1 hour Icall to check the status was advised DoorDash don?t pick up orders if there?s no tip she kept offering to cancel my order whichcoming to find out my order was already canceled by the her??? She stated she can edit the order and apply a tip, I authorizedthat and was advised I would get a new order. I called DoorDash directly l regarding my order and was advised the 2nd order wascanceled by the restaurant ??? Now they won?t answer my calls ?. Why call me and take my payment just to do this ? Horribleservice, Carmen ain?t managing nothing but her lies and she failed at that too ! I?ll be escalated this to corporate I hope theyretrain her better yet REPLACE HER ! Read more
The absolute worst customer service. We have tried to order from this location multiple times and every time there was an issue.... We ordered 12/23 at 6:30 PM and they called us and cancelled because they were closed. We ordered on 12/30 at 9:35 and it saidthe ETA was 2 hours. Really? So we ordered dominoes instead and it was here in 30 minutes. The tracker through papa John?s saidthey delivered it here at 10:19 PM. There was nothing outside, we were up and we checked. We tried to call the store, of courseno answer. I tried to call the store on 12/31 the automated message said they were closed. I tried to call the store 1/1 theautomated message said they were closed. I forgot on 1/2 and called today in 1/3 and spoke to the worst ?manager?. She wouldn?teven let me talk, she yelled and spoke over me and said that it was impossible because they have been open every day. Okay, wellyour automated message said otherwise. We were trying to order here because we got a gift card but let me tell you, we willNEVER try to order from here again. The ?manager? said she would call me back but of course, didn?t hear anything. Read more
This was the first and last time going to this location I ordered food online they didn't follow the instructions given, left my... pizza on the ground with the box open called and spoke with the manager on duty and she was very rude ended up having to driveto get my money back and had to go to another establishment to eat and I would not recommend anyone to waste their time or moneyat this location. This location should be shut down. Read more
I like their pizza and have tried a few new items. It will always be a great pizza place for me. The one I visited not only were... they polite, but very friendly and respectful of all of the customers that I witnessed. Thank you for staying open while othersfell on hard times. Read more
I was generous with the rating. Customer service here is trash, save your time and money and take it elsewhere. The staff isn't... willing to take orders over the phone, let alone answer it when you request the prompt to place a new order and also whenrequesting to speak to management. If you do get through to the call center, by stroke of luck, your order will most likelyarrive over cooked and or with missing toppings and often times it won't be what you've ordered. I've tried to give this place atry numerous times because in the past at other locations I've had a good experience. This location is seriously in need of newmanagement and staff or it should consider closing down. Read more
Tried the new bowl it was exactly what I expected but just wasn't flavorful. I guess you need the crust.