Reviews for Baskin-Robbins in Winston-Salem, NC
This location was the worst service I have ever received at a Baskin-Robbins. The doors were locked even though they had a... Covic-capacity of 22 (my family the only ppl @ location) and the attendant was rude. I could go somewhere for cones of ice creamand spend less money. Read more
Came to get the legendary rainbow sherbet only to be told they were closed already when google has them closed at 9pm. In this... digital world, it is simply unacceptable that I drive to a business listed as open only to be told it?s closed. Read more
Worst service ever. Me and my son went there in 2019 to get a stranger things ice cream, they didnt have it (which is ok), but... then everytime we asked for something they kept on saying they were out. When we finally got something to eat, a huge familywalked in and cut right in front of us, the employees saw and did nothing. Once they all got what they want (was half an hour)we got our ice cream, but then my sons ice cream fell to the ground and all over his shirt, a rude customer started laughing atus and none of the employees did nothing, we got a large amount of napkins and instantly left. Read more
Wouldn't allow zero stars. Worst dunkin I have been too. It gets worse every week. Sad part, its the only dunkin on the way to... work...Time to switch to Starbucks Read more
Very disappointed. We ordered a special cake for a birthday party. When we went to pick it up at the time they told us and... they were closed, looked like their power was out. We never received a call or anything! So we had to scramble to get anothercake from somewhere else (not like we could reschedule the party). We never actually got a call the following day to apologizeto try to make it right. Nothing! We called them and at first the manager said she was sorry and would provide the cake a nocost. We got a call back a few minutes later saying that the General Manager said they could not provide a free cake but wouldbe willing to give us 10% discount. How insulting! That is less than most coupons! We already spent money on a cake and hadthe party, why would we spend money again? We will not be going back to them for anything. Some managers really surprise me,if they took the other route we would have likely become a customer for life and told everyone how wonderful they were. Goingthis route resulted in us never going back again (probably to any of the locations) and we will definitely be telling peopleabout this. Read more
The young ladies working there are kind and helpful. Unfortunately, the establishment seems overlooked. Dirty windows and... outside, but nice and clean inside. Some of the icecream was freezer burned, some looked like it was expired. Sticky counters,and the fudge machine was unattended so the hot fudge was in a solid non stirring clump. Sanitation grade was a 96. Its a Low tomedium Anxiety level. Not a lot if foot traffic. Drive thru window gets more traffic. Read more
I had forgotten how delicious the ice cream flavors are at Baskin-Robbins, until my Family and I stopped in for some. It was as... if I went back in time, remembering the flavors, and how good it was to try the different flavors. If you have not been to aBaskin-Robbins, please take your family. There will be at least one flavor you will enjoy, and if you are like me, you willlike them all! Yes, Staff are courteous, professional, and patient. The high chairs are clean and functional. Enjoy B-R! Read more
Ordered a Polar Pizza from this location. Received the item and I could tell it had melted and then placed back in the freezer.... The item looked nothing like a Polar Pizza. Called the store and they told me there was nothing the could do. I asked to speakto a manager and they said there was no manager on property. STAY AWAY!!!! Read more