Reviews for Sarku Japan in Winston-Salem, NC

Was at Hanes Mall yesterday at lunch time and "tried" this place... won't ever "try" again! Her shrimp were, at best, "edible,"... but.. she went from "table to bathroom"! I had chicken and shrimp. The chicken was OK but "not much" and there were very fewshrimp. Actually, he put so many noodles in the styrofoam box that there was no room for anything else.. which, I believe, washis plan! That night when I checked my receipt against my bank account, they had added 20% to my ticket! This morning, the"true" amount was showing! Did they honestly think I might tip them? Read more

Just avoid. I would not call that chicken. Also, what kind of Japanese food does noes not have white/shrimp sauce. Take it off... the sign if you don?t have it and don?t make a customer act dumb when they ask. Read more

I once loved this place, but it's went downhill. The owner lady that is always at the register will yell at you to order and add... on items you didn't want. Rice/veggies are good, but I question the quality of the chicken... I went the other day and got thechicken, a drink and an egg roll and it was 15 bucks. The egg roll was BADDD. Read more

The food is good I ordered double chicken and shrimp with rice and veggies. I was not given a double portion. I spoke up and the... guy was like ok next. Ask for your double portion on the side they cheat you and keep your money Read more

We both found the chicken to be disgusting and even worse looking. The egg rolls were very very burnt. The rice was the only... part we found edible. Read more

You better look at your receipts. I was charged for four white sauces when I only received two. I was also charged for three... drinks when I received two. I was also unaware that they charge for the meal and then charge extra for the noodles and rice.Charging for the sauce, noodles/rice, no refills on drinks, just not worth the cost. Go to a Japanese steakhouse...sameprice...more food...fresher. Ridiculous. I will not be back. Read more

Just left here & I've been coming here for 6+ yrs plus telling others about the spot... but today I had the worst experience,... the lady taking orders is BEYOND rude!!! For no reason, wouldn?t even listen to what I was saying and started yelling simplybecause I asked for my mall discount (with my badge around my neck) which they gave my coworker. So because she was SO RUDE, Iwon?t be going back and spending my money there. I never make google reviews even when I have bad service, but this was onanother level...Oh and the food has fallen off and the price has gone up, another downside... but that?s not the reason I?m notgoing back. I?m sure Hanes Mall wouldn?t condone the customer service coming out of that place, and I wouldn?t feel bad if theytook action to get it gone. Read more

My family and I have eaten here a few times. We enjoy the taste of the food. The cook and people that were preparing the food... were nice. The lady at the counter is very rude. I sat down and seen a bug in my food. So I went back to tell her that I wanteda refund because of the bug and she snatched the food out of my hand and studied it. Like that was not rude enough she demandedfor my stamp card back or else she wasnt going to give me a refund. I didnt want the stamp card as I will not be eating thereagain. She never said she was sorry that there was a bug in the food. She only acted as if I was an inconvenience for her. Iunderstand that things happen and sometimes food establishments have things like that happen occasionally. But employees likethat woman will be the reason I never come back and eat there. Her poor attitude and rudeness should have her terminated. Read more