Reviews for Starbucks in Worcester, MA
Savannah is a great employee. They?re always friendly and has very good customer service training or that?s how they?re in life... but when I go I hope to hear their voice. Read more
Ordered on my phone waited 15 min told them I had a online order then at 30 minutes I asked what was taking so long the didn't... have that drink... They then asked what I wanted and made another 6 drinks before my drink 40 minutes waiting while on my wY towork... Read more
So the app only allows me to order through the drive thru, but other than that there are some really nice people working here... and the food/drinks are always good! Read more
Customer service sucks here on grafton st. This girl who took my order today around 8ish 9am, Didn't catch her name was so rude... she could have politely asked what kind of ice instead of saying ICE WHAT!. I also requested for whip cream and pumpkin sauce ontop and she ask "you want more sauce"?! As if it's so difficult to do! And i was asking for to much ! I don't mind paying extra.Higher ups should really take these reviews in consideration. Reviews are left for a reason so take some action with youremployees. Customer service training would help or hire someone who fits the job description! Read more
I?ll give them another shot as they?ve only been open for a couple weeks, but they have a bunch of kids working here. I?ve... ordered ahead now I?m sorry I loaded up my card with money from this place. Too bad because it?s close to my home. I?m surethey?ll straighten it up !! Read more
Took my family to this new Starbucks on a Sunday and we got there around 6 25 pm and we were told they already took the last... customer. No apologies given. Online hours shows different from actual. Read more
What is the point of ordering ahead when they don?t finish it on time? I ordered, app said they would finish at 4:37. I got... there at 4:39 since I was driving during my lunch break I knew it would take around 10 minutes. And I had to wait in the drivethru line while they finished it. There wasn?t any one else in line, mind you, I was legitimately sitting there waiting for themto finish. And I got my drink at 4:49. The next morning I went there again at 6:40 on my way to work. I pulled in I?m thinkingwow I?m lucky there?s no one in the drive thru line. I pull up waiting waiting waiting. Under normal circumstances I?d think arethey open? But the menu screen is on and ready and they open at 5am?.. NOT. The guy politely tells me that they open at 7 sodisregard what the Starbucks app, Google maps, Apple Maps, and Yelp say they open at 7. Read more
I?ve been eagerly waiting for this Starbucks to open since its so close to my house. Every single time that we order they always... mess up or miss items from the order. There has been many times that they don't have any hot foods available on a Saturday at 10AM how is that possible?? On top of that we could be the only car waiting in the drive through for our order and it takes up to10-20 minutes to get an incomplete order. I really hope they get it together soon because you are loosing a lot of loyalcustomers. At this point I rather drive to Shrewsbury Starbucks. Read more