Reviews for Great American Cookies in Wylie, TX
Super nice ppl
Only few words can describe the heavenly experience today. Love their seasonal Pumpkin spice cookies and all time favorite... Snickerdoodle cookies. Great atmosphere. Read more
I was in this past weekend for a cookie cake that I ordered online. When I got there for the scheduled pickup, I was told that... the order had not registered with their system. Instead of trying to explain that they were busy or could not fulfill my order,they immediately apologized and said that it would be done in 10 minutes. They were so professional and courteous that it wassurprising and quite refreshing. This is a sad commentary on my expectations based on experiences with customer servicecompanies. Not only was my cake done in the time given with meticulous details, I was given a half dozen cookies by themanager for my inconvenience. This type of customer service is what should be standard. Wylie Great American Cookie, you have acustomer for life! Thank you so much for providing a great experience. Oh by the way, the store is immaculate!! Very clean andtidy!! I love it!! Thank you again!! Read more
We were greeted upon entry, and the young lady was with another customer and went to the back and grabbed another associate to... help us. The other young lady that was summoned to help us was no where near as friendly or as pleasant as the cashier helpingthe other customer. We picked the cookies we wanted and paid, she turned her back and walked away. No thank you, or anything. For impulse buys like cookies, I can go where it is not as inconvenient for some of the associates to do their job. Read more
Their ice cream is really good. The cookies are great. Price is decent. Their cakes look great, but haven't tried them. The only... thing that I noticed was the staff need to smile more and talk to each other less about non-work related matter in front ofcustomers. Other than that, definitely recommend this place to try! Read more
Ice cream was great! Tons of great flavors and good cookies. 4 stars because it?s a bit pricey, and they don?t have fountain... sodas (almost $3 for a 12 oz can of soda!). Good atmosphere though, and they?ve got some pretty impressive creations. Greatdessert/treat spot Read more
I don?t think the cotton candy master shake is worth $10, but overall everything was pretty good.
Bright, clean, roomy place with friendly, helpful staff