Reviews for El Pollo Loco in Yorba Linda, CA
Don?t go to this location! They never give you what you pay for. I ordered shredded chicken nachos with extra queso sauce on the... side (which is 1.49)because they never give you enough. I opened my nachos, hardly any sauce, no chicken. It?s basically chips.They do this a lot. Not worth what you pay. Read more
Terrible terrible management. Always forgetting items when you pick up and never picks up the phone when I call to remind them... they forgot to give me what I for. Very disappointing and a change is needed or you?ll continue to damage your brand and loseprofit share to other competently managed fast food restaurants. Read more
Update, seems back to normal. Previous 1 star review: Been coming for years but something is up. Waited for 36 min in like... tonight. Heard some profanity being used by the coworkers. Heard the general manager just left or something. Probably a covidsituation but no doubt going downhill. Quality of food and overall level of service to customer. Read more
I worked here almost 20 years ago. COVID ruined the few fresh perks that made this chain stand out. After living in San... Francisco and New York I can clearly say the problem with the chain is nothing is fresh or juicy anymore. Most ingredients aredry and bland, microwaved tortillas (which isn't new) but the chicken is always overcooked. Wish the chain owners would stoprotating random menu items and revisit the focus on fresh salsa (bar) and juicy chicken. I can get dry chicken anywhere. Read more
My visit to this El Pollo Loco was not the best. In the drive thru, I ordered a Classic Chicken Burrito with Extra Cheese. I... did not hardly any cheese on my burrito. I also ordered Chicken Nachos without Sour Cream, I specifically said NO SOUR CREAM. I got about 3 tablespoons of Sour Cream on my Nachos. So nearly half of it was ruined and I could not enjoy it. The staff,cooks, are not preparing the chicken properly for the Nachos. There were several pieces of gristle in my Nachos. What reallyupset me was...I asked for Four, (4), Avocado Salsas. I received two Avocado Salsas. They were in small containers withhardly any salsa in them. I am very sad. I will not return to this El Pollo Loco. Addt'l Info.: My order was placed in theDrive-Thru, just after 8pm on 1/27/2022. Read more
I have been coming to this location for many years, but lately all the tables are dirty and you can see food all over the... floors. Like today, there was not a single clean table. Very disappointing. ???? Read more
Ordered 3pc family meal through uber eats took an hour long to get my order. Called the store and told me they are busy thats... why the chickens are burnt. So they told me to come to their store to get a new chicken. Whats the point of delivery!!!!! Read more
Chicken was burnt and they refused to remake me a new one and told me to deal with it that im holding up the line