Reviews for Five Guys in York, PA
Friendly, fast, and tasty. Have been to this location three times in recent months. Always a good experience. Well maintened and... clean. This place is a little difficult to reach. It can only be reached from one direction. If you're coming from the otherdirection, then you must cut through another businesses parking lot to reach it. Read more
I placed an order using their website to be picked up later that day. My order was supposed to be ready 8:15pm, I get a call at... 8:07pm from apparently the store manager saying they are closing early and are not able to keep my order. No apology just hersaying she doesn?t ?understand how my order happened?. I explained I used the website and scheduled for a later pick up. Shethen tells me she will process my refund that same night right away. I call her today because my refund was not processed,instead of apologizing she makes excuses that she was ?too busy to do what she told me she was going to do? She also startedsaying if I knew you placed an order for a later pick up I would have called you sooner but I do not get notifications sooner.She also doesn?t take any of the blame or apologize for any of the inconvenience for me driving out there to only call me withless than 10 mins before my pick up time. Then I read the other reviews about the store manager arguing with someone else abouttoppings, and realize she is just really awful with handling her customers. Read more
Been ordering Five guys every Sunday for about a year at this location. Quality of service has been going down the drain lately.... They use to give more than enough fries (like Five Guys have always done) and now they barely fill the cup. Burgers come withthe bun absolutely soaked and mushy. For spending $30-$40 dollars I?ll take a chance on another burger shop next time. Read more
The food was good, and the service was fast. However and it's not just this one its the whole chain, their prices are... rediculious, the burgers are so small now, the only thing their still generous with is fries Read more
Burger was the same quality but I never had a smaller small fry at 5 guys. Didn?t even fill the small cup. $5 for this small... fry! Pathetic! Read more
I DoorDashed 5 Guys for dinner tonight and the order was completely wrong. None of the toppings were on any of the 3 burgers I... ordered (they were just plain dry burgers) and when I called the store the manager accused the door dash driver of tamperingwith my order! ???? She tried arguing with me about it when I told her that wasn?t possible. Instead of just apologizing sheinsisted that none of her staff would miss putting toppings on any of the burgers?.i would say based on the pictures it?s prettyobvious the door dasher didn?t do it since the bun was stuck onto the patty. ???? Woowee does that employee from Five Guys needa class in customer service. ???? Read more
Consistently good burger and fries. National chain serving up local made-to-order burgers with all of the sides. Also great... french fries, hot dogs and and soda selection. Read more
It's definitely a 3 star. Small fry and bacon burger sit at $18.58. That literally is the most expensive burger in york pa. $2... more than a dry aged local farm delicious 5 star burger at roosevelt tavern at a higher end restaurant. Give guys is supposed tobe the middle inbetween fast food and the restuarant. Yet they actually cost more than any restuarant including the fine diningor more upscale places. Granted yes you will always get more fries but I have to be honest I think most restuarants burgers arebetter and cheaper. Smokey bones is only $15 and their burger is significantly better. Better bun, better cheese and bettermeat. Quaker steaks steak burger blows it away and is only 16.99. So 1 star comes off for having the most expensive prices whenyou are not the best. The other star is taking advantage on inflation but taking it too far. Families in need and kids want fiveguys and parents are hurting at the wallet to make kids happy while you guys take advantage. A large burger and fry should cost12.50 to 13.50 max from you guys. That's a fair price for the product you put out. Yet you shamefully are way higher than that.Employees are great and customer service is perfect. Only negative is owners greed. Read more