Reviews for Baskin-Robbins in Zion, IL
I ordered a cake through their website and scheduled for a pickup but when we got there they claimed they didn't have the cake.... I asked for a refund but they said take it up with grubhub. Just got a call from them saying they found my cake in the freezerand we can drive all the way back there and pick it up. Maybe look first instead ??????? Still waiting for the refund. Read more
Well we wanted ice cream so we went to Baskin-Robbins when I was growing up it was 31 flavors it ain't that way no more. Anyways... looking at the assorted flavors they had you could not tell what was in there there was no labels for any of the ice cream andthe gentleman behind the counter had no clue either one he said was rainbow sherbert now I'm 53 I've had tons of rainbow sherbetthat was no rainbow sherbet that was some other sherbert but wasn't rainbow. But he was a very professional employee that tookcare of me. But still would have been nice to figure out what other ice cream was in there. Need labels for each container ofice cream Read more
This place really needs to reevaluate if they want to be in business to sell ice cream. I have gone to this place numerous times... hoping that the last time I visited was a bad day for them. Each opportunity I give them to prove me right, I?m proven wrong. 6of my last 8 visits to this place have been empty handed or compromised from what I initially wanted before driving up. Theynever have more than 10 flavors to choose from out of there supposedly 31. The toppings are scarce when you ask for them (unless you want sprinkles, but who eats those nasty things?). The waffle in the waffle bowl is stale usually. I ordered vanillaice cream because they didn?t have any Pralines and Cream. Not only is the waffle tasteless almost but the strawberry toppingsare disgusting! I believe these are also old. They look like ghosts! I don?t want dead or ashy strawberries! I don?t typicallywrite reviews but I?ve tried too many times with this place and I just spent the last $5 theyll ever see from me. Read more
An order came through and it was to be delivered using UberEATS. The store waited until the Uber driver got there (I am that... Uber driver) to inform me they did not have items that the customer ordered they expected me to contact the customer and findout what they wanted in place of what they didn't have. I of course contacted the customer and got it sorted out but it wascompletely unprofessional for them to wait until I got there to tell me to get a hold of the customer. Also being they didn'thave most of what the customer wanted they should have offered something for free for me to take with but did not. In fact Ieven asked them to throw in something extra for not having what he ordered but they refused. Also the milkshake they gave me wasso thin and so terrible looking I almost didn't even take it to him but I didn't want him to go without yet another thing hewanted from that location. I very much recommend that this location figure out what customer service is and do a better jobdon't leave it to the Uber driver I'm there to deliver food that you give me to the customer not handle your customer serviceproblems. Read more
This place is terrible. I came to pick up an ice cream cake for a special occasion, a welcome home. They only have service... through the drive-through even though the ice cream cake freezer looks fully stocked. I told them that I did not want cake withOreos in it (person the cake is for does not like Oreos) I had to go through the drive-through window and they tried to describeto me the cakes and they kept on bringing cakes and the cakes all with Oreos in them because they could not read what waswritten on the boxes. The two girls working there gave me lots of attitude. So sorry that it was so hard for you to help me buya cake it sure would?ve been nice if I could?ve gone inside the store to see what you had and picked it out for myself but youwon?t let customers in your store I looked at my receipt to see if there was a number to call to see if they could?ve helped mebefore I posted this negative review but the receipt was so poorly printed I can?t even read anything on it. Read more
For two weeks in a row I stopped in to grab something out of the cooler during normal store hours but the doors are locked and... the lights are out. A sign in the window, or note on the website would be helpful as there is no indication anywhere that it's"drive through only". Read more
Ordered from DoorDash on three separate occasions. Disappointed every single time. Missing items, sundaes made incorrectly. I... mean my goodness it's ice cream... You'd think that when they send an incomplete order, they'd adjust the price on their end.Nope! Have to contact door dash customer service. They really should not be on the App. Read more
Closed when we arrived at about 3.30 pm. Won't waste time going there again