Reviews for Papa Johns Pizza in Zionsville, IN
Terrible. Placed an app order ? extra cheese, extra sauce, onions and double pepperoni on half, well done, plus breadsticks.... Also paid for 6 extra dipping sauces. Pizza and breadsticks were undercooked ? how is that even possible when I ordered welldone? ? had regular amounts of cheese, sauce and pepperoni, and was missing one dipping sauce, even when the guy handed it tome and told me all the sauces were there. Won't be going back a second time. Read more
Ordered online, waited an hour. They cancelled my order, never called, and my card was still charged. They will not answer the... phone either. Trash staff/chain, do not order from here. I won't be anymore. Read more
Last time I ordered food from here? it was running hours late and then got delivered to the wrong house. I couldn?t contact the... location because ?by chance? the delivery was at closing time and they didn?t answer the phone. Just now? I got my food 3.5hours after it was ordered. The food came room temperature as if it was leftover pizza. To get my point across: I had to heatthe breadsticks 30 seconds in the microwave. the food was just delivered. I?ve been obsessed with Papa John?s since I was achild? I will not purchase from this location again. I?m not even going to call them to complain because they clearly don?tcare. Read more
Ordered a pizza with 30 min delivery estimate. Took well over an hour. Tried calling store at 1 hour and was on hold for over 20... minutes for no one to answer. If you want a pizza but don?t care when it shows up or how warm it is when it arrives choose PapaJohns. ?Better Ingredients, Better Pizza?? Poor Customer Service, Slow Delivery PAPA JOHNS Read more
If possible I would give a negative star rating. Delivered to the wrong address even though the address was on the label. When... we got him to our address the driver dropped part of the order on our porch. He said he would have that part of the order sentagain.That order also went to the wrong address. The driver texted that no one was home so he left it on the porch. When I wentto the store to talk to the manager he said he had no responsibility since it was Door dash. Sucks is probably the best word todescribe. Read more
This store does not deliver if you place an order they will request a door dasher to deliver your order. Since the dasher is not... paid by Papa Johns (even though Papa johns is charging you a delivery fee.) they usually will not pick up the order and if theydo it will not be in a timely manner. Several times Papa Johns qouted a delivery time of 30 to 45 minutes and my pizza took over2 hours to arrive cold. The last 2 times I did not receive my order at all and the last time after waiting an hour and a halfthe store confirmed they dont deliver their own pizzas and offered a refund. Too bad every place was already closed afterwiating for my pizza my family was left with no options to eat that evening. I have spoken to dashers about this situation andhave been told most will no longer pick up papa johns orders, because it doesnt pay. Read more
Unbelievable experience. I placed my order at 6:57, estimated wait time was 62-72 minutes. After 82 minutes I called to check... in, but no one answered. I decided to drive down there to see what was going on. There was only one guy in the store and he wascleaning while the phone continued to ring. He told me that he is the only one in the store, so he canceled the order. Iunderstand people are short staffed, but to cancel people's orders without ANY notification, or not even answering the phone tolet the people waiting on their food know what's going on. I would of had sympathy for him if I was told what was going on,instead of waiting for something that wasn't coming for 2 hours and then having to scramble for dinner at 9PM. We will not bereturning after reviewing the other reviews and seeing this is a common occurrence. Read more
Ordered 110 worth of pizza and wings to be delivered. Upon arrival pizzas were all completely incorrect, no wings or cheese... bread. Only correct thing was a 2 liter... so I called the store waited 35 minutes and no one answered. So I drove to the storeand it was flooded with people, the employees told me sorry they could remake it but would take over an hour to do so. No onethere was able to give a refund because they didn't know how. The application won't let me file a complaint because it's broken.Overall a terrible experience with no resolution. I hope that tomorrow they will be able to make this right. Read more