Reviews for Baskin-Robbins in Accokeek, MD
They added charges to the bill- 1.19 for a plain sugar cone. That (plus plain cake cones) have always come free with scoops of... ice cream. We were not told of the new charge, it was not listed on the menu - they just added it to the bill. When I spoke tothe manager, he was rude and did not care that it is wrong to add charges without notification. Note:adding a waffle cone to icecream is only.89 cents. This is an awful and dishonest Baskin Robbins location. Read more
Very rude employees. We're visiting from out of state and my daughter needed to use the restroom. The employee, who had just... come out of the bathroom, stated that the restrooms weren't open yet but he reluctantly let her use it after rolling his eyes. Ioriginally asked the employee with a headset on for the bathroom key and she ignores me. They need shut down and need to beretrained oncustomer service Read more
I?m wondering why this store is open. Ask for sundae, don?t have hot fudge. Ask for pint of ice cream, have no favors. Never... keep the basics in stock. Then they get an attitude because you trying to make a transaction. Shameful Read more
The worst experience I have ever had with a store. I had placed an online order for a birthday cake which was canceled by the... store by just sending an SMS over to my phone on the day before the birthday at around 5pm when every location takes an orderminimum 24 hrs in advance. Later today for Feb 14th I had placed an order on Feb 6th and when I went to pickup the order theyare mentioning that they are sorry and cannot process the order because they didn't receive any order. I provided them the proofof order and order number, but they denied and asked me to go back on the website and to request a refund. I am sorry to saythis, it's the worst customer service and worst order placing and cancelation process. There are better locations around. Read more
Well, i don't want to say anything too much. One star review should be more enough than what i should say. Look at the picture... of my $41 ice cream cake we made online order two weeks ahead. And by the time we pickup the cake, i was almost heart attack. Ithink my 4 years old daughter can do a better cake than this. Read more
How does this place stay open? Seriously. I ordered a custom ice cream cake for a 50th birthday 3 days ago. When I went to pick... it up at the selected day and time, they said not only could they not find my order, but that the "cake lady" hadn't been in fordays. What??? They did refund me and I ended up with a sad, generic cake for a 50th birthday. Ridiculous. Read more
I can?t even tell you what flavors they have available at this location. They were out of vanilla ice cream and just about any... other flavor. When I asked for rainbow sprinkles they only had red. They don?t have soft serve despite it being advertise inthe drive-thru. I definitely will make the drive to another location or pick a different ice cream spot. Read more
This is Rediculous upon me walking in there was nobody in line then I seen 4 2yr old kids playing with no supervision and I was... standing there for 5min without being served, but when a vehicle pulled up to the drive thru they took there order before mineso I left. Never again. Read more