Reviews for El Pollo Loco in Alhambra, CA
I blame the manager, Don. I?ve been to many El Pollo locations, but this needs some overhauling. 10/27 @ 5:00 pm via drive... thru. ?Sorry no salsa red or green and we don?t accept credit cards.? There were more items they didn?t seem to have, but I wasappalled that this was the second time this week this problem happened. Not providing the basic materials for the employees tomake the food for the customers, and a method to pay for it, not once but twice this week is incomprehensible. How many moreunhappy customers left thinking I?m not coming here again. I was just one of many that was in the drive thru. I feel sorry forthe cashier employees having to deal with the irate customers that were denied other services. At the end I got a cup of riceand medium coke for $9. Read more
I ordered a chicken avocado burrito without cilantro and without cabbage. What I got was a chicken burrito with about 4 or 5... VERY tiny pieces of chicken. A burrito with lots of cabbage and cilantro. Not only was it missing about 90% of the chicken, itwas SUPER SPICY!!! I was only able to eat the tortilla! And it cost me over $9!!! What a disappointment ???? Read more
If I could give zero stars I would !! I also do Uber eats by the way ! I have seen countless customers complain about rotten... food forgotten food and dirty kitchen no soda sticky nasty counters and floors but I still got food here today in a hurry ! Notonly did I have to wait 20 minutes for them to bag the food sitting there already ready but there was a hole in side of myburrito as well as no chips with my combo then a duh in space response when I asked for the chips my wife took one bite of thechips and it was undercooked like zero crunch just horrible customer service I?ve seen staff managers yell at customers whenthey are just upset wit the whole situation I don?t recommend this location to ANYONE Read more
The portion size of my family meal was low on my sides. I paid $37.00 dollars for a 12 piece chicken meal. My 3 sides were too... low I want a refund back. Broccoli side was low, Macaroni was not to the top of the cup. Gravy sauce too low, and mashedpotatoes side was also about half way but closer to the top but not to the top. Chicken was good but how are 6 people suppose toeat from these sides when they only feed 3. False advertisement I think on the menu for the side orders when it says feeds 6.Then they didn?t have No green guacamole salsa, No Pico de Gallo, no chipotle salsa. No corn tortillas. They only had jalapeñochili sauce in packets. They called me for my order kind of quick in about less than 5 minutes so that was good too. Read more
Horrible! One, the wait time is ridiculous. I ordered a curve-side pick-up and waited for 20 minutes. I called more than ten... times, and no one picked up. I had to go inside the restaurant, and they could find my order. Then I get four small pieces ofchicken in my bowl. Read more
They take for ever to take your order and the flavor compare to other Pollo Loco not even close for Example south Pasadena Pollo... loco is supper better been here waiting 20 minutes and no one takes my other. Is always dirty as well. Read more
The worse El Pollo loco I've ever been crazy enough to try again. This place sold me a tamale ???? that was a week old it was so... hard on the end I could've broke the glass to give it back to them I was so disappointed not once but twice. I ordered doublethe chicken tostada and they gave me three pieces of chicken and the rest was residue from the grill. I couldn't make this up.Look at the photos. Do not eat at this place you will be disappointed, I guarantee you they will not have everything you need tocomplete what you paid for if it's not salsa ,or even nachos onetime for the chicken nachos on the menu. The manager was niceabout the situation but I felt with gas prices at the price they are I don't have gas to be wasting for someone else's neglectto do they're job right. Read more
I frequent this location often and I am generally satisfied. However, this Saturday evening I was less than satisfied. I... purchased a 16 piece family meal. As I was receiving the bag of food from the cashier, I realized I was not asked whether Iwanted mixed or leg and thigh. (I am sensitive this this as my husband will not eat thighs.) I asked the cashier whether myorder could be fixed. She turned to another employee and I could see that I was being perceived as a problematic customer. Thesecond employee approached the window and asked something like, ?is there a problem?? curtly, which confirmed my impression. Iwas told that because the food was in my possession, nothing could be done. I left but returned because I also wasn?t givensalsa. Upon returning, I spoke to a shift lead who was absolutely lovely. She understood me and provided the food I needed formy home. It is a lot of money to purchase these meals, especially these days. It was such a relief to feel valued as a customerby her. Thank you. Read more