Reviews for Dunkin' in Arlington, VA
Terrrrrrible customer service. Cashier was talking to me like I owe her money or something. They gave me grilled cheese first... with frozen bread. I took a bite and figured that it was frozen. I took it back, they warmed up the same one and plus managed toburn it this time. Same yourself a bad morning start and go some place else. Read more
Not sure how good this place is. I didn't realize it wasn't a standalone dunkin, so I went to a standalone dunkin instead.
Friendly staff. The lady at the counter is very customer-service oriented.
The times I have stopped by to get 1 box of Joe and 2dozen donuts I have waited close to 20 minutes. In so dissatisfied but its... the closest one to my house. I will have to pre order from now on. There is only one lady working there every morning. I askedif she ever get help and she said its just her working every morning. Read more
I've had a lot of bad experiences with Dunkin/Gas-Station mixes in the past, but not this one. I'm here almost daily and they... never disappoint. Keep it up! Read more
Give them three stars only because they are not so accommodating. I wanted to pay for toasted almond coffee syrup and they... wouldn't even let me. Then I talk to a manager and she poured me a little bit in the cup and charged me $3. When I should havegotten three shots of it they only gave me one shot for the price of 3 shots. Read more
This location use to have excellent customer service, but they have seriously gone down hill over the past two years. With new... management and new incompetent employees it?s no surprise. The Ethiopian lady that?s working right now had the audacity to tellme I couldn?t grab my drink because it wasn?t mine even though I showed her the receipt on my app. She then refused to give methe pastries I ordered because she claimed the receipt hadn?t printed. I again showed her the receipt for the order on my phoneand she kept saying no no no it didn?t print. I told her I was already charged and that I was providing the receipt. She said noand started taking the dirt off from under her nails. On top of that, she grabbed a pastry with her bare hand. Disgusting. Themanager should really take the time to re-train the employees and teach them how to provide good customer service. Read more
Decent DD/Baskin Robins location in the area. We came on a Saturday afternoon and were surprised there was only one person... working both registers - consequently ordering and getting our orders took awhile but it wasn?t the workers? fault, but rathermanagement. The young worker was patient, kind and worked hard and the drinks and ice cream came out well. I did notice therewas a hole in the ceiling though and bathrooms were not functional. Read more