Reviews for Chili's Grill & Bar in Austin, TX
It's chili's so it is hit and miss. Food is always good and prices are great. Service is spotty but cannot give servers a hard... time since everyone is short staffed. Read more
Wasn?t too busy when we arrived, however easily would have taken over an hour to get our food if I hadn?t inquired since we were... already approaching 45 mins. We had somewhere to be so opted to take the food to go since ?it?s about to come out? in the wordsof our waiter. Well, he brings it all out, only to say they were out of fries and out of oranges for the kids meals. Instead ofcrediting my card back as I requested, he gave us servings of mashed potatoes and an extra corn on the cob. The corn was cold,like it probably hadn?t been cooked at all today. So I essentially spent $40ish on cold food that is enough to put together andmake into one meal. Oh, let?s not forget he gave us a free kids meal coupon to come back - which is HIGHLY unlikely given theexperience. Researching to reach out to the corporate owner of this location is on my to do list, as this is ridiculous. ETA:the people behind us were seated after us and received better service and their food before us. Read more
The food was okay, not the greatest that I've had coming to a chili's. Do not intend on coming back to this location. I saw my... server a total of 2 times without having to flag her down for basic items such as napkins. We ended up having to use the brownones left out from window cleaning. The servers are very unnattentive and forgetful not working for a tip. I consider service astrong aspect of how I judge a restaurant and that's why I'm giving 2 stars. Mediocre food, unnattentive staff. Read more
Service was terrible today. Salad was super old brown and soggy onions. Requested sirlion steak well received it super dry... crunchy not okay. Our server looked super overwhelmed. The only good thing was dessert and margarita of the month. Read more
Went a few days ago with coworkers after work, mind you we work in the service industry so we are super understanding of when... someone is very busy and maybe forget things once, or twice if really really busy but in this instance our waitress didn't evenhave that many tables. For one our food came out at different times, my steak dinner came out first then one of my friends'cheese fries came out 10 min later then our friends salad came out like 25 minutes later. You can tell she forgot to check on itcause as soon as he asked her about it she said "oh" and comes back like a few seconds later with it. She never brought the A-1when I asked for it my friend had to get it from the bar 15 min after I asked her. Also I asked her for limes so finally I gotup to get them MYSELF. We thought maybe she doesn't really understand us rather than forget things because she seemed to have anaccent so we are being patient at this point thinking its a language barrier between us but when my friend told her that shewanted to send back her fries and to please take them off her check cause she didn't like that she could taste that they stayedunder the heat lamp too long (again we are SIN workers we know how things go) she suddenly understood very well what my friedwas telling her and argued that my friend ate the fries. I watched my friend take ONE bite out of one and not like it, then shesaid "maybe I just bit into a bad one, I don't want to be that person so let me try another" so then she takes ONE more bite outof another and it was equally as gross and soggy. So by then we're like okay she understands perfectly so maybe she's justterrible at her job. Our other friend said his salad was also gross and most of the lettuce was see through (like when itperspires cause its been left in heat for a while) but he felt really bad and still made an effort to eat it so he basicallypaid for something he did not like it all. I don't know that we will be back again to this location and Read more
Got the BBQ bacon big mouth burger which was off the chain. Best burger I had at a restaurant before. The server Donny was... amazing. Very attentive and busy because they were short handed. Despite being short staffed I noticed all the employeesworked together and very happy. We still got our food and service in a excellent manner but Donny D was the MVP. Very good anddetailed. Thank you a trait you don't see as often as you should these days and times. Read more
The food was good. Our waiter did forget several of the items we ordered, but they were very gracious about getting what we... needed. Read more
Food was great as usual at a great price for a family of 9 (wife & me + 7 children). Servers were attentive and courteous. We... were just surprised to have been assigned a booth instead of two tables or a bigger seating table, thus the four star. I wouldgo back, the seating is not a big issue. Read more