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Reviews for Wingstop in Austin, TX

Santos P 1 year ago
5

Ordered from this location the other night and instead of the usual wait time before pickup ( 15-20min) it was up to an hour,... hour and a half. When I went in to pick up my order thinking that it was surely a mistake I realized there was only 3 employeesworking the entire store and all the orders alone. With all their hard work I didn't mind waiting and found the staff to bekeeping it all together and working it all out. It's because of the staff I give 5 stars. Read more

Mohsin Damanwala 1 year ago
5

Current Manager needs a lot of prayers. Please pray for the manager at this location. One day with all the blessings his... behavior will be Human. Amen. Read more

Erick Portillo 1 year ago
5

Aj was super Charismatic and welcoming. Great customer service and excellent work ethic. This mans energy upon entry was felt... from the door. Made my experience a pleasant one and definitely recommend coming to this location. Not only AJ But the rest ofthe staff was nice and greeted me. All these employees deserve a raise because you can tell they have fun while doing there joband it shows. Read more

Sarah Nagle 1 year ago
5

We ordered online and it went through Door Dash. Door dash text and said they dropped the food so the order was canceled. I... called Wing stop to see If door dash actually canceled or if they started order over. Door dash just canceled it. The managed AJcalled door dash right away and while I was on hold had the order was being remade for delivery. I received updates consistentlyon how long it would take to make the wings and THE MANAGER HAND DELIVERED OUR ORDER!!!! AMAZING service when door dash ONCEAGAIN failed us. I have yet to receive the urgency and communication and effort to get my order completed correctly untiltonight. Very happy and appreciative for how this incident was handled and how the team handled the issue with door dash Read more

Victor 1 year ago
1

I?d give a 5 star rating but had a terrible experience with one of the cooks on June 27th,2022. He was completely... unprofessional, was questioning my order since he missed to forget adding the extra two ranches I paid for. When I walked backin he instantly had this attitude going on, I informed that my order originally comes with two ranches (15.99 deal) and I addedtwo extra ranches (total of 4). He seemed to doubt that I paid for the extra ranch and willing mentioned that I can show him theonline receipt but gave this disgusting look and just said ?ok, have a good day? but then came back and said ?I need to checkour receipts? and seemed like he came to his senses that I DID pay for the ranches after checking their receipts?. Completea**hole, not a great way to treat your customers? Read more

Christian G 1 year ago
5

This is truly one of the best wing stop i have been too and i have been to many around austin. Everything about this place is... perfect the customer service is always perfect they always make me feel comfortable and not like i?m annoying them and the foodis always fresh and consistent the fries are always nice and warm they aren?t soggy like the other wingstops and jy favoritething is how much sauce they put in the wings they aren?t dry like the other places. Me and my girlfriend have been alwaysranking m wing stops and this is truly the best one. Even when we are far away from here we make the drive just to receive thistype of customer service and food service. That?s how amazing and perfect this wing stop is and every staff working there aretruly the best of the best. I don?t think any other wing stop location can top this one. Truly the best of the best????????. Read more

It?s me Charzi 1 year ago
4

I wish I could give them a 5 but giving 4 just because they are not consistent in what they provide. Wingstop is one of our... favorite to enjoy our Friday night with a movie. We always go with a Combo wings which includes Cajun Classic wing, Lemon andPepper Boneless wings , Cajun fries, lemon pepper fries and a coke. This is the usual order we have been ordering every time.There is one thing that everyone needs to know before you order. If the person who is preparing your order is in a good moodthen it?s a lucky day for you but if your order falls with the person who is on a bad mood then it?s a bad luck for you. Yes.Almost everytime we get a very good one with a very good amount of sauce and good chicken wings. But occasionally we get veryhard wings or blackened fries or very less sautéed wings. So those days we always regret for ordering. It would be good if themanagement can take steps in providing a good one every time. If not your might start losing the customers. Apart from thatthere is very big parking lot in front of Wingstop as it is located inside a complex and also the guys in store are friendly andgood. Read more

Karyna Boone 2 years ago
1

If I could give this a zero star I would. We called in an order 9/14/2022 around 11:30 PM which was last night, by the time we... arrived the order would have been ready. When we arrived they told us that they didn?t have an order for us at all. We had toput in another order, the food came out very quickly so I assumed that they found our old order but no! They literally dippedwings that were made in grease then proceeded to over season everything, we had to wipe sauce and seasoning off our food. Thento make matters worse our wings were drenched in oil. When people spend their money paying for food this is not what we arepaying for this meal should have been free and those people need to be retrained because this is just unacceptable. Do not gohere!!! Look at the pictures I posted. Gross Read more