Reviews for Panera Bread in Battle Creek, MI
Ordered a Tuna Sandwich to-go last evening. Got home to find there was no Tuna ????. The rest of the order was fabulous.
This is the second time this month that the battle creek store has forgotten our order and didn't give us what we ordered. I no... longer will do business here. So long Panera battle creek. I think these food chain restaurants should seriously look atcustomer service in Battle Creek. Its definitely failing. Read more
Great experience! Super clean, fast service, and great food. There was a slight issue with my order and it was resolved... immediately and they gave a free pastry. Will be back for sure! Read more
Terrible customer service. Ordered a Frontera Chicken sandwich while on a road trip. Once we actually opened the sandwich, we... discovered it was a child size grilled cheese. Called the store; they had just closed. They said they couldn?t do a refund. We were offered a coupon for a menu item we didn?t want. Contacted management, who got back to us days later saying the onlyway that could do a refund (for our online order for which we had provided an order number) was for us to come back in to thatstore with the receipt. Explained we lived hundreds of miles away. No further response from Panera. If they?d looked at myorder history, they would have seen that I was a frequent buyer who had never previously complained. A simple refund would havetaken care of this (or even a store credit or coupon for the sandwich we originally ordered). I?m deeply frustrated and will bedining elsewhere going forward. Read more
The person at the cashier this evening was very nice and friendly. He made me want to come back to Panera Bread in Battle Creek... more often. Food is also good. I also like the mango yuzu tea a lot. Read more
Amazingly sweet lady taking our order!!! Food tasted so good. There was a problem trying to use a gift card we had loaded onto... the app, but the manager stepped in and was sincerely apologetic. Overall a great experience. Read more
I ordered the Napa chicken almond sandwich without the bread and all I received was a very small portion of it in a cup, when... we inquired about the portion size the two employees behind the counter were extremely rude and said if you want more you willhave to pay for it. And the young man at the counter that took our order never asked what sides we wanted ( that come with theorder) ???????????Just not impressed with this visit at all. Read more
Soup served cold.... When we asked them to warm it up we were told to do it ourselves in the microwave. We should have done it... own grilled cheese too.... Soggy bread with what appeared to be Cheez Whiz sprayed in it.... All of this for only $25!! SAveyour money or better yet...go somewhere else! Read more