Reviews for Firehouse Subs Mccalla in Bessemer, AL
I ordered the small meatball sub and it was okay. Nothing really all that tasty about it. Did enjoy the Coke Freestyle Cherry... Limeade. Didn't think the sub was worth what I paid for it. Read more
I asked for mustard there was no mustard the bun was toasted about 10 minutes before the sandwich was made so it was all dried... out and my meat wasn't cooked at all but the pickle was good Read more
Ordered a sandwich with specific items and they were not included. Drink machine was broke as everything tasted like sugar... water. Sandwich covered in mayonnaise. Didn't bother to take sandwich back as I'm not sure the employee would understand what Iwould say. First and last time for this joint Read more
I'm not sure what happen to the way Firehouse Subs was or operated in the past. The customer service is just blah at this... location... I stopped coming to this location a few years ago due to the customer service. I live in the area, so I decided togive it a try- eat something fresh. So I ordered and the cashier says, "We don't have large". My thought was how are you makingsmall and medium, but have no large. Well a customer came in after me, and the cashier accommodated by making a large sandwich -by putting a medium and a small together. I could do nothing, but laugh inside thinking "This is what I get for coming back"Then they were out of some toppings and a medium box to put my medium sandwich in. As I sat waiting on my sandwich, that I nowregretted ordering, I see one of the employees behind the counter touch her face and the other touch her hair twice. I justdon't know what happen to the Firehouse Subs that I really liked, because of the cool and welcoming atmosphere. If the standardhas dropped or if there is no standard at all ... discard everything above. I just really don't know what happened... Read more
I ordered take out through the app today and when I got back to work with my food, I noticed a nice little note from Keke on my... sandwich container saying "Have a great day Ok -Keke- and on another it said "Love you" ***Thank you Keke for the smile! I wishall employees were like you. I wish I had seen the messages while I was still at Firehouse, but since I didn't, I hope you seethis... I hope you have a great day as well. <3 *** Read more
To put it simply, I wouldn't recommend this places to my worst enemy. I went in when is was about 2 hours from closing. First... off, they messed up my order. It was supposed to be 3 12 inch subs, all the same type. What did I get? 3 different types of 6inch subs. The cashier refused to fix it so I had to just keep them. After I got my food, the employees decided to blast musicthroughout the store via a Bluetooth speaker. Finally to top it off, I found a hair in the food. If you want an environmentthat is disrespectful, loud, and gross then this place is for you. Read more
First off we had an online order that was supposed to be ready by 5:15. We got there at 5:20 and our food wasn't ready. It would... have been fine if they were busy. But they were not and the manager was outside socializing with a group of people and when shefinally came inside she was complaining about having to come in and work. They did not get my daughter's order right. My wife'ssandwich was horrible. As was mine. I do not think we will be going back to this location anymore. This is a picture of mywife's sandwich. It was supposed to be an Engineer as it comes on gluten free bread. Read more
DO NOT recommend, thought I would give this place a try after waiting a few months, this was a dumb idea. Food was Luke warm,... was out of more than half of the drink options and would not fix the machine bc ?we don?t refill until it?s completely out? thatwas a lie. I have been here before and had much better service. Not sure if ownership / management or what has changed but to beserved in this manner for what you pay is garbage. Read more